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  • Opening for Operations Executive profile in Manufacturing company for Bangalore location

Posted on -March 12, 2020

Designation : Operations Executive

Experience :  0-2 Years

Location : Bangalore

Salary: 3.5 LPA

Gender : Male

Qualification : Graduate

Skills: Excellent Communication Skills (English and Hindi)

Responsibilities: Please find the job description attached.

Target Industry: e-commerce, online retail (preferred)

Responsibilities:

  • Acquire strong understanding of the product features and the science behind its working.
  • Handle incoming customer requests via calls, chats, and emails.
  • Act as a liaison between customers and escalate issues to other departments like Operations or Engineering.
  • Listen, build rapport & display empathy when assisting customers.
  • Have strong verbal & written communication skills.
  • Handling Shipments Issues
  • Notifying the team about the changes and improvements to be accomplished in the product.
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Diagnose and troubleshoot technical issues.
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals

Requirements:

  • Bachelor’s Degree (Any specialisation)
  • 1-2 years of experience in providing exceptional Customer Service or Technical Support in a fast-paced, customer-centric environment
  • Strong Communication skills (English and Hindi)
  • Detail-oriented, with problem solving and interpersonal skills

Interested Candidates are requested to send us their resume on hr5@tasolutions.in or call us on  8427933492 . Also, you may please refer to your friends/colleagues. Wish you all the best     

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