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  • Opening for Internal Technical Sales/ Support for US process

Posted on -October 10, 2016

Experience : 0 to 5 Years

Salary : Negotiable

Location : Chandigarh/ Mohali/ Panchkula

Shift : Night Shift

No.of Positions : 5

Job Description

– Provide support to customers via telephone, email and remote control for the range of services and products that Solutions provide

– Diagnose and resolve customer’s problems

– Provide weekly reports to key customers

– Report and track faults through our wholesale suppliers

– Ensure that customers are kept up to date at all times

– Answer customers questions

– Provide pre-sales technical support

– To provide desktop support and general configuration of software

– To provide network support and general configuration

– Ensure that all internal IT helpdesk requests are auctioned

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