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  • Looking for Senior Product Support Engineers (Web Applications)in IT company for Bangalore location

Posted on -December 9, 2020

* POSITION NAME:–  Senior Product Support Engineers (Web Applications).
Location – Banaglore
* Total Experience, in Years:–  5 – 7.
* No. of Openings:– Multiple.
* Gender:– Male Candidates only.
* Job Mode:–  Permanent.
* Salary:–  As per the Industry Standards.
* Qualification:–  Any Degree with 1st Class.
* Joining Time:– Immediate ONLY.

As a Support Engineer your main role is to provide excellent customer focused service, encompassing application availability, 1st/2nd level support and root cause analysis.

The Sr. Application Support Engineer will provide a highly effective, proactive and responsive applications support service to all queries and issues, ensuring that the applications/systems operate efficiently, reliably and to agreed SLA’s and KPI’s.

Responsibilities:

· First level on investigation of any issue (client issues, data requests, JIRA support issues).

· Basic knowledge on any of the programming Language like PHP/Java.

· Excellent in SQL queries and experience in MySQL database.

· Providing support to clients (Internal/External) on call/emails directly and providing resolution and steps.

· RCA of recurring issues and automate manual tasks.

· Coordination for system and software releases with development team and manage the gaps in Implantation or risk assessment.

· Troubleshooting areas of performance and identifies effective solutions to resolve issues both immediate and for the longer term.

· Work closely with all level of operations.

· Should be team player and should have working together value and must be flexible in terms of working hours.

· Should be able to generate MySQL Reports and do required Data entries Manually and from Database/Excel Files.

Requirements:

· Overall 5-7 years of strong background in service delivery and/or L1/L2 Support management with a proven track record of delivering a first-class customer focused support service.

· Experience within a business and understanding of the challenges encountered.

· A good working knowledge of 2-5 years hands on experience supporting applications built on PHP/Java/.NET & MySQL.

· 1-3 years of hands on experience on all or some of the following;

· Shell Scripting or any other scripting language, SQL.

· Experience of working on tools like Jira, having knowledge on ticketing tool.

· Experience of supporting mission critical web applications with high business transactions and large volume of users.

· Excellent troubleshooting and problem-solving skills.

· Outstanding ability to effectively communicate, both verbally and in writing across all levels of management.

· Strong customer focus – meeting and exceeding expectations, resolving

issues and developing solutions to meet customer needs.

· Self-driven with a making a difference attitude.

· Ability to focus on the problem in high pressure situation and prioritize the asks in hand.

· A reliable and responsible team player. Owning their task end to end and ability to prioritise the tasks in order to achieve personal and team goals.

· Should be able to share the opinion and ideas openly with team and ability to grow with the team.

· Product Support Experience on any eCommerce/Magento Application would be a strong +ve point.

  Interested Candidates are requested to send us their resume on hr4@tasolutions.in or call us on 8427933492 also, you may please refer to your friends/colleagues. Wish you all the best.

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