Designation : Manager Customer Service
Qualification: Any Graduate
Gender: Any
Location: Eco Space – Bangalore
Salary: 7.5 – 10 LPA
Experience: 3-4 Years – as manager for international customer service for voice process
Desired Skills: 1.Excellent Communication Skill – Spoken and written
2. Customer Service,
3. Product Knowledge,
4. Quality Focus,
5. Problem Solving
6. Market Knowledge,
7. Documentation Skills,
8. Listening,
9. Phone Skills,
10. Resolving Conflict,
11. Analysing Information ,
12. Multi-tasking
13. Preferably from Fin/Tech background
Responsibilities:
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analysing customer needs.Prepares product or service reports by collecting and analysing customer information.
Contributes to team effort by accomplishing related results as needed.
UpSell Sub products based on business demandInterested Candidates are requested to send us their resume on hr5@tasolutions.in or call us on 9569909808. Also you may please refer to your friends/colleagues. Wish you all the best.
