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  • Looking for Guest Experience Manager for a Ecommerce company in ( Madhapur ) Hyderabad Location  

Posted on -May 23, 2023

  • Designation - Guest Experience Manager
  • Location - Hyderabad
  • Experience - 0 to 2+years
  • Salary - 15k to 20k (Per Month)
  • Gender - Female
  • Qualification - Any Graduate or Undergraduate
  • Skills - empathetic, great listener
  • Target Industry - Ecommerce

What you’d do every day

Manage guest interactions, solve problems, go above and beyond, and NEVER SAY NO.

Provide remarkable support to our sales team.

Collaborate with internal departments to advocate for our guests.

Generate new ideas and processes that will help scale our business.

Manage inbound support channels via email, phone and chat.

Coordinate logistics of Yes!poho deliveries and returns.

Delight guests and associates with unbelievably considerate care and attention to detail.

About You

You’re deeply empathetic to the problems of others.

You are humble and enjoy working within a team.

You love helping others and creating positive experiences.

You’re a great listener, and you are also highly comfortable articulating your point of view.

You make friends easily and ask for help when you need it.

You routinely plan your day and organize your life and juggle several tasks at once.

What your background may look like

0-3 years of customer service experience, call center experience is a plus.

Proficient with Microsoft Word and Excel and have intermediate technical skills.

Tech savvy with experience using Salesforce is a plus.

Experience working in a chaotic environment and working well under pressure.

Experience solving complex customer problems.

A track record of having a positive attitude with the ability to adapt quickly to change.

Interested candidates kindly forward your updated CV on given mail ID with your current and expected CTC or call on 9056679449. If not interested we will really appreciate if u forward this position

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