Designation: Front End Collection

Experience: 2 – 5 Years in processing call center management

Salary:  40K – 70K PM with incentives

Including quarter bonus/ annual bonus,

Free coffee/ drinks and snacks. 

Qualifications: Any Graduate

Location: Bangalore

The Front-End collections leads and oversee 20-30 Collectors with responsibility for the day-to-day operations of the Loan Servicing Department.

He/she is responsible for effectively monitoring collector’s performance and ensuring superior operations of credit investigation, collections and etc.

Collaborates with other departments to identify and implement process improvement strategies. Perform all duties in accordance with company policies and procedures and all state and federal regulations.

Responsibilities

· Supervises the entire operation of a unit within the Loan Servicing Department and ensures that corporate standards are consistently applied throughout unit.

· Assists in answering escalated borrower inquiries and answers complex/general questions from Loan Servicing Specialists.

· Develops relationships and partners with internal departments to identify ways to maximize efficiencies and effectiveness across the departments.

· Manages incoming email and other correspondence.

· Performs other duties and special projects as assigned.

Requirements:

· Minimum Bachelors

· Graduate any stream with 2-5 years experiences in processing call center management

· Having worked in loan service department, NBFC or Fin-tech company and understanding of call center management for loan services

· Have ability to lead and manager a team.

· Strong written and verbal communication skills are required to answer questions and communicate issues clearly & concisely to associates, customers as well as management

· Ability to work independently with little or no supervision

· Intermediate MS Office skills required.

· Ability to react to change quickly and implement new processes & procedures

· Professional demeanor and excellent work habits are essential

· Have a good communication in English and Hindi.

Interested Candidates are requested to send us their resume on hr5@tasolutions.in or call us on 9779649490. Also you may please refer to your friends/colleagues. Wish you all the best