Job Summary: Seeking an experienced After Sales Service Customer & Dealer support Executive to
manage service & warranty, concerns, and issues from customers and dealers. Requires strong
communication, problem-solving skills, and customer-centric mindset.

**Responsibilities**: –
1.** Customer and Dealer Support**: Provide timely and effective assistance to customer and dealers
who have questions, complaints, or requests related to service & warranty.
2.**Issue Resolution**: Resolve customer and dealer issues effectively, aiming for first-contact
resolution whenever possible. Escalate complex issue to appropriate teams for resolution.
3.**Communication**: Maintain clear and professional communication with customers and dealers
via various channels such as phone, email, live chat, or in-person meetings.
4.**Documentation**: Accurately document customer and dealer interactions, including the nature
of the issue and the steps taken to resolve it, in or CRM or ticketing system.
5.**Product Knowledge**: Demonstrate a deep understanding of our products and services to
effectively address customer and dealer inquiries and provide appropriate solutions.
6.**Feedback Management**: Gather feedback from customers and dealers and rely it to the relevant
departments within the company to help improve products, services, and processes.
7.**Relationship Management**: Cultivate positive relationships with customers and dealers, ensuring
their satisfaction and loyalty to our brand.
8.**Training and Support**: Provide training and support to dealers as needed, ensure they have the
necessary knowledge and resources to represent our products effectively.
**Qualifications**:-
1.**Experience** : 3-4 years of experience in a similar customer –facing role, preferably in a sales or
customer service environment.

2.**Communication Skills**: Excellent verbal and written communication skills, with the ability to
convey information clearly and professionally.
3.**Problem Solving Skills**: Strong analytical and problem-solving abilities, with a track record of
resolving customer and dealer issue effectively.
4.**Product Knowledge**: In-depth knowledge of our products and services, as well as the ability to
quickly learn about new products and updates.
5.**Empathy**: Demonstrated ability to empathize with customer and dealers, understanding their
needs and concerns.
6.** Attention to Detail**: Strong attention to detail, with the ability to accurately document
interactions and ensure that all issues are properly addressed.
7.**Teamwork**: Ability to collaborate effectively with colleagues from various departments to resolve
customer and dealer issues.
8.**Customer Orientation**: A customer –centric mindset and a genuine desire to provide exceptional
services to customers and dealers.
**Education**: Bachelor’s degree in business, marketing, or a related field preferred.
**Technical Qualification**: Knowledge of Excel, Word, Power-Point, Internet, Email, Windows 7 &
upper.

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if Interested, kindly forward your updated CV on hr5@tasolutions.in  or can call on 9023404909. We will really appreciate it if you forward this position to your colleagues or Friends.