GENERAL DESCRIPTION
We are looking for a highly motivated, proactive, multitask and organized candidate with attention to details. In Bound -The applicant will handle the Calls from CS Hub of all Region, sending agents, remitters, beneficiaries & India payout agents to be answered. To assist and provide real time updates on status of transactions. Out Bound – Call beneficiaries and correspondents to ensure payouts are done immediately. Email -to be responded at the earliest, and ensure that no emails are unanswered. Provide support Ria India Locations and our principle agent head office on managing their credential (Unlock user & password reset). Ready to work on Shift.
JOB FUNCTIONS / RESPONSIBILITIES
 Attend incoming call from CS Hub of all regions, Sending agents and remitters, Beneficiary.
 Make out going call to the beneficiary & Correspondent to ensure payout are done on time.
 Provide support to Ria India locations and our principle agent head offices on managing their credential (Unlock user & Password reset.
 Work on unpaid transitions to get it paid.
 Monitoring bank deposit transaction are processed timely.
 Managing IMPS and NEFT Report received by correspondent.
 Rejected & Returned transactions to be updated, especially India IMPS & NEFT. Notify concerned to resend transactions.
 Follow up with correspondent for any unpaid transaction (Bank Deposit)
 Email to be responded at the earliest, and ensure that no emails are unanswered.
 Ensuring customer inquiries and issues are addressed timely and accurately. Also, to check if the entire process is updated into Fx Online accurately.
 Investigating and solving customer’s problems, which may be complex or long-standing that have been passed on or escalated.
 Working along with Compliance dept. on getting updates from regulators and implementing them real time, team to be updated on all important regulations.

SKILLS AND ABILITIES
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A fluent level of English and Tamil, as well as any other language will be highly valued (multinational company with partners
worldwide)
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Good knowledge of computer and basic knowledge of Excel.
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Should have basic knowledge of India Banking system

COMPETENCIES (DICTIONARY)
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Personal aptitudes: self-motivated, team player, proactive, problem solving abilities and good communication skills.

If Interested, kindly forward your updated CV to hr5@tasolutions.in  or may call on 9056679449. We will really appreciate, if you share this position with your colleagues or Friends.