Key Responsibilities
Handle inbound and outbound customer calls, emails, and chat support for travel bookings, cancellations, and general inquiries.
Assist customers with domestic and international travel reservations including flights, hotels, packages, and transportation.
Provide accurate information regarding travel itineraries, pricing, visa requirements, travel policies, and company offerings.
Resolve customer complaints efficiently and professionally while maintaining a positive customer experience.
Coordinate with internal departments such as ticketing, operations, and sales for quick issue resolution.
Upsell additional services such as travel insurance, upgrades, or value-added packages.
Maintain and update customer records and booking details in CRM systems.
Ensure compliance with company policies, industry regulations, and data protection norms.
Work in shifts, including weekends or holidays, based on business requirements.

Key Requirements
Bachelor’s Degree or Diploma in Travel & Tourism, Hospitality, or any related field.
1–3 years of experience in a customer service role within the travel or hospitality industry.
Excellent communication skills (verbal and written) and a customer-first attitude.
Proficiency in using GDS (Global Distribution Systems) such as Amadeus, Galileo, or Sabre is an added advantage.
Strong problem-solving skills and ability to work in a fast-paced environment.
Attention to detail and good organizational skills.
Basic knowledge of travel documentation (visa, passport, ticketing procedures, etc.).

Preferred Skills
Knowledge of international destinations and travel regulations.
Multilingual abilities are a plus.
Familiarity with CRM systems and call center operations

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If interested can forward your updated resumes on hr5@tasolutions.in and can directly contact us on 9041287949 also can provide our reference to your friends and colleagues.