Key Responsibilities:

1. Customer Communication & Equipment Service Management:
   • Maintain clear and timely communication with customers regarding equipment performance, service needs, and problem resolution.
2. Equipment Audits:
   • Conduct audits of installed equipment to ensure proper functioning and address potential issues proactively.
3. Technical Discussions with Customers:
   • Lead technical discussions with customers to resolve queries and provide solutions regarding the operation and maintenance of equipment.
4. Liaison with Production Team:
   • Act as a bridge between the production team and the customer to ensure smooth installation, commissioning, and service of equipment.
5. On-Site Fabrication & Customization:
   • Manage and oversee any on-site fabrication or customization work required to ensure proper installation of equipment.
6. PG Test Parameters:
   • Ensure that the equipment meets all Performance Guarantee (PG) test parameters as per the project requirements.
7. Installation & Commissioning Support:
   • Ensure that all resources, tools, and materials required for the installation, commissioning, and service of equipment are available. Take action to procure them locally if needed.
8. Project Management:
   • Oversee the entire project lifecycle, from installation through commissioning and after-sales service, ensuring deadlines are met and client expectations are fulfilled.
9. Documentation:
   • Prepare and maintain detailed documentation for all project phases, including service reports, maintenance logs, warranty claims, and equipment performance evaluations.

Qualifications:

• Bachelor’s Degree/Diploma in Mechanical or Electrical Engineering.
• Minimum 3-5 years of experience in after-sales service, equipment installation, or maintenance.
• Hands-on experience with coal beneficiation equipment like cyclone, screen, centrifuge, etc.
• Strong communication and customer service skills.
• Proficiency in technical discussions and problem resolution.
• Willingness to travel extensively for site visits.
• Proficiency in AutoCAD and MS Office.
  
  
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