Job Title: Technical Support Engineer

Experience – 1- 5 year

Salary Range – Upto 8 LPA 

Location – Bangalore 

Gender Preference – Any 

Timings – Day shift Job

Type: Full Time

Reports To: Product Head
Salary: Best in Industry, not a constraint for right candidate
Notice period: Immediate joiners preferred
Place of posting: Bangalore

Job brief
We are looking for a Technical Support Engineer to provide enterprise-level assistance to our
customers. They will diagnose and troubleshoot software and hardware problems and help our
customers install applications and programs.
Technical Support Engineer responsibilities include resolving software issues, using remote desktop
connections to provide immediate support. They will use email and chat applications to give clients
quick answers to simple software issues. For more complex problems that require nuanced instruction,
they will contact clients via phone and/or provide clear, written instructions and technical manuals.
Ultimately, they will be a person our customer’s trust. Customers will rely on them to provide timely
and accurate solutions to their technical problems.
Responsibilities

 Identifying and prospecting potential customers by working on leads
 Be an expert in the products & services of the company and communicating their
value and utility to the prospects.
 Provide Software Technical Support (ONLINE & ON SIGHT)
 Arranging & conducting software demo to customers
 Benchmarking for MSUs (Maintenance, scheduling, and up-gradation)
 Sending quotations & Commercial negotiations with the customers & follow up till
the order /sale is closed
 Customer training and annual maintenance of software
 Understanding client needs and offering solutions and support
 Research and identify solutions to software and hardware issues
 Diagnose and troubleshoot technical issues, including account setup and network
configuration
 Prioritize and manage several open issues at one time
 Follow up with clients to ensure their software is fully functional after
troubleshooting
 Prepare accurate and timely reports
 Document technical knowledge in the form of notes and manuals
 Working with sales team when closing sale
 Follow-up with existing customers for new business and networking with new
customers

 To be based at our Bangalore office, handling the sales & servicing of our all
softwares.
 Our Bangalore office is located at Bettahalasuru Cross (Located on Devanahalli
Airport Road)

Required Experience, Skills and Qualifications:
 1+ years’ experience in CAD / CAM software sales, like Cimatron, GibbsCAM for tool
rooms & Metalix
 Masters /Bachelor’s degree /Diploma in related domain (technical or engineering or any field)
along with software sales experience.
 Strong CAD / CAM software theory and practical application experience and successful track
record, recommended.
 Software Sales: 1 years (Preferred)
Other Skills and Qualifications:
 Excellent verbal and written communication skills; the ability to call, connect and interact
with potential customers.
 People Skills: Persuasive and goal oriented.
 Possesses an energetic, outgoing, and friendly demeanour.
 Self-motivated and self-directed.
 Able to multitask, prioritize, and manage time efficiently.
 In-depth understanding of company products, services, and its position in the industry.
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If interested can forward your updated resume on hr5@tasolutions.in and can directly contact us on 9023404909  also can provide our reference to your friends and colleagues