Posted on -January 24, 2024

Experience- 1+ year

Salary – Rs 15-22k per month

Gender- Any

Software Technical Support Executive

Role Description

This is a full-time on-site role for a Software Technical Support professional located in Sahibzada Ajit Singh Nagar. The Software Technical Support professional will be responsible for troubleshooting and analyzing technical problems experienced by our customers. They will also be responsible for addressing customer issues, ensuring customer satisfaction, and providing quality customer support.

You will be providing support mostly over emails / IM / phone calls. Maximum via emails. It is not typical online chat support.

Qualifications

• Technical Support and Troubleshooting skills of any Software in the past
• Experience in customer support and ensuring customer satisfaction
• Should have worked on a Support Management Software (Freshdesk / Zendesk / Zoho etc)
• Ability to analyze technical problems and provide effective solutions
• Excellent analytical and problem-solving skills
• Strong verbal and written communication skills
• Bachelor’s degree in Computer Science or related field
• Experience in web and IT solutions is a plus
• Experience working with customers to resolve technical issues is a plus
• Should have experience of handling SLAs.

Experience

• Atleast 1 year of working experience in Software Support
• Good Written and Oral ENGLISH COMMUNICATION SHOULD is a MUST

Location

• Mohali office or Remote as per candidate choice

Work Timings

• Usually 8 hrs a day, however you will have to review any urgent responses on Saturday & Sundays and attend to Remote sessions, if need arises. All overtime will be set off with normal working hours.

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Interested candidates kindly forward your updated CV on hr5@tasolutions.in given mail ID or call on  9779649490. If not interested we will really appreciate it if you forward this position.