Job Role and Responsibilities

Requirements:
-Excellent communication skills
-Good written communication skills
-Good content delivery skills
-Good people management
-Good Presentation and preparation of training contents/scripts and modules
-Should be able to identify the deviation in process or product and correct it with proper
corrective and preventive measures
-Specific domain Knowledge – Call Centre, Financial Instrument, Investment Advisory firm Domain Sales

-1 to 2 Years of Financial Instrument, Investment Advisory, 

Call Center Experience –
Training

CRM Experience is preferable.

Responsibilities.
-To train the new recruits on soft skills/voice & accent and bring them up to the expected benchmark, before they hit the floor.
-Ensuring Improvement of Quality Scores of Dos
-Custodian of Process and Product document
-Responsible for completing the training within the defined time frame and handover to sales
-Responsible for conducting refreshers training programs based on the training need analysis.
-Responsible for Process Improvement Plan (performance management)
-Has to ensure that all the data relating to training are populated in the training event
management within the time frame agreed upon.
-Responsible to increase training throughput for the respective batch.
-Responsible for the training deliverable) for the aligned process only

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if Interested, kindly forward your updated CV on hr5@tasolutions.in  or can call on 9779649490. We will really appreciate it if you forward this position to your colleagues or Friends.