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Read More »Job Summary:
As a QuickBooks Technical Support Specialist, you will be the frontline support for our clients, helping them solve a wide range of technical issues related to QuickBooks. This role requires a blend of technical expertise, customer service skills, and a deep understanding of QuickBooks functionalities.
Key Responsibilities:
Provide efficient and effective technical support to clients via phone, email, and live chat.
Troubleshoot and resolve various QuickBooks issues, including installation errors, data migration problems, network issues, and software malfunctions.
Guide clients through detailed, step-by-step solutions in a clear, understandable manner.
Keep up-to-date with the latest QuickBooks features and updates to offer knowledgeable support.
Document all customer interactions, issues, and resolutions in the customer support database.
Collaborate with the technical team to enhance support processes and improve customer satisfaction.
Conduct regular follow-ups with clients to ensure their technical issues are resolved and to gather feedback.
Job Skill & Qualifications:
2-3 years of experience in QuickBooks support or a related technical support role.
Strong understanding of QuickBooks software and its applications in a business environment.
Excellent problem-solving skills and the ability to diagnose and resolve technical issues.
Outstanding communication skills, with the ability to explain complex technical issues in simple terms.
A patient and customer-oriented approach to support.
Ability to work independently and manage multiple issues simultaneously.
Engineering Graduate in Computer Science, Information Technology, or related field is preferred.
Benefits:
Competitive salary and benefits package.
Opportunities for professional growth and development.
A supportive and dynamic work environment.
If you meet these qualifications and are ready to lead a high-performing team in the world of QuickBooks, we invite you to apply for this exciting opportunity. Join us in delivering exceptional service and contributing to the success of the organisation.
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Interested candidates kindly forward your updated CV on hr5@tasolutions.in given mail ID or call on 9779649490. If not interested we will really appreciate it if you forward this position.