Job opening for Lead Coordinatorprofile for Pharma company in Ludhiana Location. | Job Consultants & Placement Consultancy Chandigarh Gurgaon

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  • Job opening for Lead Coordinatorprofile for Pharma company in Ludhiana Location.

Posted on -January 17, 2024

  • Designation - Lead Coordinator
  • Location - Ludhiana
  • Experience - 1 Year
  • Salary - 8K - 10k PM
  • Gender - Female
  • Qualification - Graduation
  • Skills - Handle incoming calls from patients, their families, and other stakeholders.
  • Target Industry - Pharma

Job Description

  • Handle incoming calls from patients, their families, and other stakeholders.
  • Greet callers professionally and provide a positive first impression of the hospital.
  • Schedule patient appointments, surgeries, and follow-up visits based on availability.
  • Coordinate with different departments to ensure efficient scheduling and avoid conflicts.
  • Provide information about hospital services, facilities, and procedures to callers.
  • Guide patients on the necessary preparations for appointments, surgeries, and diagnostic tests.
  • Communicate with patients to remind them of upcoming appointments and provide any relevant instructions.
  • calling data preparation, collect green data, practo, axion data
  • maintain call status data, new lead response ,dressup, hygiene maintenance,
  • Follow up on missed appointments and assist in rescheduling as necessary.
  • Address patient inquiries regarding services, billing, insurance, and general hospital information.
  • data presentation, back call missed call, hcb, ht, services related all call materialize
  • Escalate complex inquiries or issues to the appropriate department or supervisor.
  • Document relevant information from each call in the hospital’s database or customer relationship management (CRM) system.
  • Keep patient records updated and accurate.
  • Maintain a professional and empathetic demeanor during interactions with patients and their families.

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