We are looking for a well-groomed, friendly Front Office Executive to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests’ payment methods during check-in. You should have a pleasant and professional disposition with guests and other hotel staff.To be successful as a Front Office Associate, you should provide guests with general information about the hotel and surrounding area and stay up to date on attractions that may be of interest to guests.
. Responsibilities
● Greets, registers, and manages check in and out.
● Responsible for proper key control and other security measures.
● Receiving and managing reservations made online and telephonically.
● Transmits and receives telephone messages and sets up guests’ wake-up calls.
● Manage and reply to all incoming mail and messages.
● Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
● Keep records of room availability and guests.
● Computes bills, collects payment, and makes changes for guests.
● Makes and confirms reservations as per companies standard operating procedures.
● Posts charges such as room, food, liquor, or telephone, to guest folio.
● Makes restaurant, transportation, or entertainment reservations for guests.
● Checks-out guests and enquires about their stay.
● Actively builds awareness of the Brand, Theme and Concept to guests.
● Provides and ensures high-quality guest relations. Receives and resolves guest complaints in a manner consistent with company policy. Makes Manager on Duty aware of any guest complaints.
● Maintains the desired levels of quality assurance ratings, including guest comment cards, accounting audit and inspection scores.
● Confers and cooperates with other departments as needed to ensure coordination of activities.
● Works toward a 90% walk-in conversion rate goal.
● Ensures compliance of all company policies and procedures for the department.
● Adheres to all safety procedures and informs management of any unsafe conditions.
● Attends meetings and training as requested.
Other duties may be assigned based on company needs, specific to departmental requirements. A. Qualifications (Not mandatory for all, but more the better)
● Bachelor’s degree in any field or High school qualification.
● 1–2 years of experience in a similar job or other customer-facing roles.
● Always maintains professional appearance and demeanour.
● Proficiency in using computers and other office equipment.
● Willingness to work in a fast-paced environment with multitasking ability.
● Basic knowledge of Microsoft Office (MS Word and MS Excel).
● Ability to learn on the job.
● Excellent customer service skills.
● Must have flexible hours due to the requirement of industry standards.
● Previous hospitality experience would be advantageous.
● Strong written and verbal communication skills in English Language.
● Well-presented and professional appearance.
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Interested candidates kindly forward your updated CV on hr5@tasolutions.in given mail ID or call on 9779649490. If not interested we will really appreciate it if you forward this position.
