Responsibilities
● Greets, registers, and manages check in and out.
● Responsible for proper key control and other security measures.
● Receiving and managing reservations made online and telephonically.
● Transmits and receives telephone messages and sets up guests’ wake-up
calls.
● Manage and reply to all incoming mail and messages.
● Answers inquiries pertaining to hotel services, registration of guests,
shopping, dining, entertainment, and travel directions.
● Keep records of room availability and guests.
● Computes bills, collects payment, and makes changes for guests.
● Makes and confirms reservations as per companies standard operating
procedures.
● Posts charges such as room, food, liquor, or telephone, to guest folio.
● Makes restaurant, transportation, or entertainment reservations for guests.
● Checks-out guests and enquires about their stay.
● Actively builds awareness of the Brand, Theme and Concept to guests.
● Provides and ensures high-quality guest relations. Receives and resolves
guest complaints in a manner consistent with company policy. Makes
Manager on Duty aware of any guest complaints.
● Maintains the desired levels of quality assurance ratings, including guest
comment cards, accounting audit and inspection scores.

● Confers and cooperates with other departments as needed to ensure
coordination of activities.
● Works toward a 90% walk-in conversion rate goal.
● Ensures compliance of all company policies and procedures for the
department.
● Adheres to all safety procedures and informs management of any unsafe
conditions.
● Attends meetings and training as requested.
● Other duties may be assigned based on company needs, specific to departmental
requirements.

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Interested candidates kindly forward your updated CV on hr5@tasolutions.in given mail ID or call on  9779649490. If not interested we will really appreciate it if you forward this position.