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T & A HR Solutions provides best opportunities in various diversified segments and sectors such as IT & Information Techno…Read More »
T & A HR Solutions understand that requirement of each client is unique, so we provide fresh perspective & young talent of…Read More »
If you wish to be considered for any of the Openings, you may please submit your Curriculum Vitae and We will assist you in the be…Read More »
We are looking for a for Client Service in Gurgaon.
Experience – 1 year
Salary – 12,000 to 18,000 per month
Location – Gurgaon
We are looking for female candidates.
Competencies and Skills Required
1.Good verbal and written communication skills
2.Confident individual who can work individually as well as in team
4.Ability to listen and active problem solving skills
5.Good interpersonal skills
6.Ability to handle pressure
The primary responsibilities of a Customer Service Professional would be:
1.Candidate would need to handle clients on a day on day basis.
2.The mode of interaction would be voice/ mail/ chat.
3.Answer calls professionally to provide information about products and services, take customer queries, resolve customer queries, verify refund claims, and check with payment gateway service provider about transaction success/failure status.
4.Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
5.Follow up to ensure that appropriate actions were taken on customers’ requests.
6.Refer unresolved customer grievances or special requests to designated departments for further investigation.
6.Similarly, Support Service providers.
7.Postings on facebook/twitter/pinterest etc.