JD:

Job Description
 Front end all Clients based appointments on Practo, Direct calls,
Direct walk in’s,
Referral Walk ins.
 Maintain records of all New / Treatment patients on the CRM
 Keep track of all booked appointments for consultation and
treatments on daily basis
 Follow up, cancel & reschedule appointments/treatments based on
doctors’ / patients
availability.
 Update Practo on daily basis – Confirm walk in/ Cancel patient no
show & raise
dispute for irrelevant calls
 Follow up on patients due for consultation (within 10 days)
 Maintain and update treatment files Pre/post treatment.
 Keep track of billing and retrieve pending amounts as agreed upon
before initiating
treatment.
 Upselling and cross selling of other treatments.
 Maintaining good rapport with patients at all times.
 Generating referral walk in from existing patients.
 Maintaining high standards and ensuring a decent customer satisfaction score.
 Assist in other departments as and when required
 Responsible for upkeep of the front office and patients waiting area
 Handle and divert all escalations to the right departments.
 As a mandate, for 4 days every month you shall be working out of
other centres.

KPI
 Pleasant personality with the ability to converse in multiple
languages fluently
 Exceptional customer service abilities
 Excellent time management skills
 Quick decision-making skills
 Outstanding crisis management skills.
 Ability and experience working with a dynamic team
 Willing to work late hours, on holidays and weekends
 Self-motivated and driven by target.

 Collaborate effectively across multiple departments
  Willing to learn and develop new skills and assist in other
departments as and when
required.
 Communicate effectively by phone, text, or email professionally and
in a friendly
manner.
 Demonstrated experience in achieving metrics on a daily, weekly, and
monthly basis.
 Strong computer skills with working knowledge of Microsoft Word and
Excel, basic
CRM system understanding.
 Ability to work well under pressure.

#frontoffice #reception #receptionist #officeassistant

If Interested, kindly forward your updated CV to hr5@tasolutions.in
or may call on 9023404909 . we will really appreciate, if you share
this position with your colleagues or Friends.