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  • Customer Support officer

Posted on -January 16, 2018

Designation : Customer Support officer

Experience: 0-2 Years

Salary: 10k-15k PM

Gender: Any

Location: Chandigarh

Qualification: Bachelor or Master degree

Reports To: Operations Manager and CFO

No. of employees required: 4


The responsibilities of the role will include

 Manage large amounts of inbound and outbound calls in a timely manner

 Excellent verbal communication skills in English. Also command over written communication skills in English.

 Follow communication “scripts” when handling different topics

 Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

 Seize opportunities to up-sell products when they arise

 Build sustainable relationships and engage customers by taking the extra mile

 Keep records of all conversations in our call center database in a comprehensible way

 Frequently attend educational seminars to improve knowledge and performance level

 Meet personal/team qualitative and quantitative targets

 Evaluate and handle customer feedback with urgency and escalate as per company processes

 Work closely with accounting, verification and other administration teams

 Handle and allocate inbound email requests from customers as per company processes

 Negotiating, problem solving and dealing with complex enquiries

 Working with technology across multiple platforms

 Working in a fast paced environment where resilience and an ability to stay focused is a must

 Admin duties to assist Marketing and HR

 Ad hoc duties as required


Ideally the successful applicant will possess the following:

 Strong phone and verbal communication skills along with active listening and strong attention to details

 Familiarity with CRM systems and practices

 Customer focus and adaptability to different personality types

 Ability to multi-task, set priorities and manage time effectively

 Excel and Word knowledge (intermediate to advanced would be an advantage)

Interested candidates kindly forward your updated CV on given mail ID with your current and expected CTC or call on 9569909808 if not interested we will really appreciate if u forward this position to your colleagues.

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