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  • Opening for Customer Service Advisor in UK Process in Chandigarh

Posted on -February 7, 2017

  • Designation -
  • Location - Chandigarh
  • Experience -
  • Salary - 20k to 25k
  • Gender -
  • Qualification -
  • Skills -
  • Target Industry -

Post – Customer Service Advisor in UK Process
Experience – 1+ Yrs
Salary – 20k to 25k & Negotiable + Cab Facilities
Qualification – Graduate Any
Positions – 10
Location – Chandigarh

Working Time –
Shift A-1030 AM – 7:30 PM(Summer) 1130AM to 8:30PM(winter)/ Shift B- 3:30 PM- 1 :30 AM(Summer & Winter) for Saturday & Sunday (1:30pm to 1030PM)

Responsibilities

Main duties and tasks
§ Manage central email inboxes appropriately and action inbound emails

§ To promptly answer incoming and make outgoing calls in an enthusiastic, courteous and efficient manner

§ Adhering to internal and external policies/procedures to ensure delivery process is executed smoothly

§ Maintain system with current information to ensure orders are updated with all communications

§ Ensure requests to supply information to internal and external contacts are completed within the required deadlines

§ Liaise with relevant departments to ensure procedures are followed and goods are dispatched

§ Manage own work schedule to ensure assigned duties/tasks are completed with minimum supervision

§ Identify the customer’s requirements and respond to them

Knowledge and Experience

Essential

Customer service experience in a B2C or B2B environment A track record of working towards and achieving KPI’s

Handling a high volume of inbound and outbound calls as part of a team § Experience of inputting customer information into data systems

§ Understanding the requirement for confidentiality and maintenance of files in accordance with the Data Protection Act and other legal requirements (s)

§ Ideally experience of transport or logistics in a customer service environment would be an advantage

§ Experience of making outbound and dealing with inbound calls.

Skills

Essential

§ The post holder to be an efficient administrator with good communication, listening organisational and accuracy skills in a busy environment.

§ The role requires high level of detail consciousness and someone who is keen to ensure all operational procedures are followed

§ Ability to work without direct supervision independently or as part of a team, prioritise work and deal with competing or conflicting demands in an organised and methodical manner (s)

§ Demonstrate accurate numerical and analytical skills (s)

§ Strong IT skills including Word, Excel, databases and data input, internet/ email

Qualifications

§ Educated to high level

§ Ability to communicate in English fluent (written and verbally)

§ Proficient in the use of computers

PLEASE REPLY WITH YOUR CV ON [email protected]
KINDLY REFER YOUR FRIENDS / COLLEAGUES FOR THIS JOB.
We do not charge any fees from the Candidates nor any deductions in the 1st month Salary.We are leading Placement Consultants in Chandigarh. We Just provide jobs to the deserving and eligible candidates.

Customer Service Advisor, UK Process

Apply to the above mentioned job

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