Designation : CS Advisor / Customer Service Advisor

Experience – 1 to 4 yrs

Salary – Hike on Current CTC

Location – Chandigarh

No. Of opening : 4

To provide customer service support to a fast paced home delivery depot in arranging delivery dates for orders to be delivered to the end customer.

 To handle outbound and inbound

 Online Live chat to meet and surpass customer service levels

 Responses to SMS and emails

Responsibilities

Main duties and tasks

 Manage central email inboxes appropriately and action inbound emails

 To promptly answer incoming and make outgoing calls in an enthusiastic, courteous

and efficient manner

 Adhering to internal and external policies/procedures to ensure delivery process is

executed smoothly

 Maintain system with current information to ensure orders are updated with all

communications

 Ensure requests to supply information to internal and external contacts are

completed within the required deadlines

 Liaise with relevant departments to ensure procedures are followed and goods are

dispatched

 Manage own work schedule to ensure assigned duties/tasks are completed with

minimum supervision

 Identify the customer’s requirements and respond to them

 Complete additional ad-hoc tasks as required