Post – Female Customer Service Advisor in UK Process
Experience – 1+ Yrs
Salary – 20 to 25k & Negotiable + Cab Facilities
Qualification – Graduate Any
10 Positions
Working Time –
Shift A-1030 AM – 7:30 PM(Summer) 1130AM to 8:30PM(winter)/ Shift B- 3:30 PM- 1 :30 AM(Summer & Winter) for Saturday & Sunday (1:30pm to 1030PM)
Responsibilities
Main duties and tasks
§ Manage central email inboxes appropriately and action inbound emails
§ To promptly answer incoming and make outgoing calls in an enthusiastic, courteous and efficient manner
§ Adhering to internal and external policies/procedures to ensure delivery process is executed smoothly
§ Maintain system with current information to ensure orders are updated with all communications
§ Ensure requests to supply information to internal and external contacts are completed within the required deadlines
§ Liaise with relevant departments to ensure procedures are followed and goods are dispatched
§ Manage own work schedule to ensure assigned duties/tasks are completed with minimum supervision
§ Identify the customer’s requirements and respond to them
Knowledge and Experience
Essential
Customer service experience in a B2C or B2B environment A track record of working towards and achieving KPI’s
Handling a high volume of inbound and outbound calls as part of a team § Experience of inputting customer information into data systems
§ Understanding the requirement for confidentiality and maintenance of files in accordance with the Data Protection Act and other legal requirements (s)
§ Ideally experience of transport or logistics in a customer service environment would be an advantage
§ Experience of making outbound and dealing with inbound calls.
Skills
Essential
§ The post holder to be an efficient administrator with good communication, listening organisational and accuracy skills in a busy environment.
§ The role requires high level of detail consciousness and someone who is keen to ensure all operational procedures are followed
§ Ability to work without direct supervision independently or as part of a team, prioritise work and deal with competing or conflicting demands in an organised and methodical manner (s)
§ Demonstrate accurate numerical and analytical skills (s)
§ Strong IT skills including Word, Excel, databases and data input, internet/ email
Qualifications
§ Educated to high level
§ Ability to communicate in English fluent (written and verbally)
§ Proficient in the use of computers
