We are hiring for Customer Care Executive / Process Associate. Please go through the details :

Company: E Commerce

Location: Gurgaon

Experience: 1-2 yrs

Salary: Hike on Current CTC

JOB DESCRIPTION:

• handling customer queries through emails , phone calls and chats
• converting inquiry calls /chats to sales
• prompt response on emails
• handling internal system to manage order flow
• resolving problems on customer orders
• pre sales process which involves providing product information, price quotes and any necessary info required
• SHOULD BE CAPABLE OF CONVERTING LEADS TO SALE

Profile required:

• ready to work in night shifts (CST)
• Thorough experience in client handling
• preference to people who have handled B2B sales or corporate clients before
• excellent customer support ability
• ready to work in a fast paced environment and can handle pressure well
• multi tasking and eye for details
• excellent comm skills and minimum 30-35wpm typing speed.