Key Responsibilities
 Lead Pan-India Field Team (20+): Plan deployment, productivity, discipline, and performance across zones; manage travel, tools, and site readiness.
 App-Based Monitoring & Work Control: Use the company app to track technician location, attendance, job status, visit evidence, and daily outputs; ensure teams follow the workflow inside the app (not WhatsApp-only operations).
 Complaint-to-Closure Ownership: Drive end-to-end resolution of complaints, failures, rejections, and performance issues with clear timelines and escalation.
 Zero-Leakage on Portal Compliance: Ensure every complaint is acknowledged, attended, and closed with proper documentation so there are no payment deductions/penalties due to delayed attendance, missing visit proof, or incomplete reports.
 Men + Material Coordination: Coordinate spares/material movement, urgent dispatches, and manpower allocation so technicians reach site with the right parts and support.
 RCA & CAPA Execution: Coordinate technical investigations with QA/QC and Production; run structured RCA (5-Why/8D), ensure CAPA implementation, and prevent repeat issues.
 Service Documentation Discipline: Ensure complete service visit reports, commissioning/installation records, customer sign-offs, photos/evidence, and closure notes as per railway expectations.
 Dashboards & SLA Management: Maintain trackers/dashboards for open complaints, aging, repeat issues, response times, and closure quality; run daily/weekly reviews with field teams.
 Training & Field Readiness: Train technicians on installation standards, safety, professional site conduct, and documentation requirements inside the app.
 Customer Communication: Coordinate with railway officials/workshop teams to secure access, approvals, and closure acknowledgments smoothly and professionally.

Required Skills & Competencies
 Proven experience managing distributed field service teams in railways/automotive/industrial equipment/safety-critical manufacturing.
 Strong execution discipline: you can run SLA-based closures and stop issues from aging.
 Comfort with tech-enabled operations: app-based attendance, job tracking, CRM workflows, dashboard reporting.
 Strong coordination skills across QA/Production/Stores/Dispatch and external stakeholders.
 Strong documentation rigor and ability to defend closures with evidence.
 Good Excel/MIS capability for reporting and analysis.

Qualifications
 B.E./B.Tech/Diploma (Mechanical/Electrical/Production preferred).
 4–10 years relevant experience; railways exposure is a strong advantage.
 Administration job and there is no travel expected . Travel heavy role also available .

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