Job Summary:
The National Service Manager oversees daily service operations, ensure strict control,
transparency and efficiency in warranty and service operations for lead-acid batteries across all
branches, while minimizing replacement costs and preventing misuse or leakage.
Key Objectives:
● Ensure strict control, transparency and efficiency in warranty and service operations, &
reporting to reduce overall Warranty & Replacement cost of the company.
● Reduce Turn-around-Time for replacement for customers to ensure higher customer
satisfaction
Key Responsibilities:
● Service Operations Management
○ Oversee Service operations across all branch locations (PAN India).
○ Ensure smooth coordination and standardize processes.

○ Monitor branch performance and resolve operational issues.
● Warranty Approval & Control
○ Review and approve/reject warranty claims from branches.
○ Verify serial number authenticity and invoice date and warranty validity.
○ Inspect physical condition (bulge, leakage, misuse)
○ Ensure only genuine claims are approved.
● Supplier Claim Management
○ Compile and submit claims to suppliers.
○ Maintain documentation ( photos,reports,batch details )
○ Follow up for credit notes and FOC replacements.
● Audits & Verification
○ Conduct regular physical audits across locations.
○ Verify scrap and pending warranty cases.
○ Perform random checks to prevent unauthorized claims.
● Failure Analysis Reporting
○ Identify high-failure models and misuse patterns.
○ Analyze charging and application issues
○ Submit monthly MIS reports with replacement % root cause and cost impact.
● MIS & Reporting
○ Ensure accuracy and consistency of data across locations.
○ Maintain proper documentation and reporting standards.
○ Ensure timely submission of reports from all branches.
○ Develop and maintain daily, weekly, and monthly MIS reports.
○ Track key performance metrics across all branches.
○ Share reports with management for review and planning.
● Data Analysis & Insights
○ Analyze operational data to identify trends and gaps.
○ Highlight performance issues and improvement areas.
○ Provide actionable insights for better decision-making.
● SOP Implementation & Training
○ Implement SOPs across all branches.
○ Train teams on processes and best practices.
○ Ensure all branches follow warranty SOP and documentation standard.
● Cost Control
○ Monitor replace % vs sales
○ Track branch-wise variance
○ Highlight abnormal trends and take corrective action.

Requirements:
 Graduate in any discipline (preferred: Commerce / IT / Analytics).
 Experience in warranty handling and multi-location coordination.
 Advanced knowledge of MS Excel (Pivot Tables, VLOOKUP, Data Analysis).
 Strong analytical thinking and decision-making ability.
Preferred Skills:
● Experience in handling logistics / service / inventory data.
● Knowledge of ERP or MIS software.
● Good command on MS Excel
● Ability to work with large datasets efficiently.
Working Details:
● Location: Mahipalpur
● Working Days: 6 Days a week

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