Role Overview:
This role involves complete ownership of daily operations, with a strong focus on data-driven decision-making, team management, and operational efficiency. The ideal candidate should come from a fast-paced fashion D2C brand and be comfortable handling high order volumes.

Key Responsibilities:

• Oversee end-to-end e-commerce operations across order processing, fulfillment, and customer experience
• Manage and lead a team of 5–10 members across customer support and operations
• Monitor and optimize key operational metrics such as RTO (Return to Origin), delivery performance, and order flow
• Analyze data across regions/states to identify trends (e.g., high RTO zones, delivery inefficiencies, COD performance)
• Implement strategies to reduce RTO and improve overall operational efficiency
• Work closely with logistics partners and internal teams to ensure smooth execution
• Drive SOP creation, process improvements, and scalability of operations
• Maintain dashboards and regularly report on key performance metrics

Requirements:

• 3–5 years of experience in e-commerce operations, preferably in a fashion D2C brand
• Must be currently working in a fashion brand or have worked in one very recently (within the last 2–3 months)
• Consistent work history with no unexplained employment gaps
• Prior experience working with brands handling 1000+ orders per day
• Strong analytical and data interpretation skills
• Proven experience in managing teams of at least 5–10 people
• Deep understanding of B2C operations, including COD orders, RTO management, and logistics workflows
• High ownership mindset with the ability to operate in a fast-paced environment

Additional Requirements:

• Experience with Shopify or similar e-commerce platforms
• Familiarity with logistics aggregators and operational tools
• Strong problem-solving and process optimization skills

Additional Note:
Candidates should have hands-on experience with Shopify, Shiprocket, and similar logistics/operations tools or aggregators. A strong understanding of backend systems and a tech-savvy approach to operations is essential for this role.

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