Role Overview:
This role involves handling all incoming customer queries, ensuring quick resolution, and maintaining a smooth and positive customer experience. The ideal candidate should also be skilled in communication techniques that help guide customers effectively and confidently.

Key Responsibilities:

• Handle all inbound customer calls within a defined calling window
• Respond to and manage customer queries on WhatsApp
• Assist customers with product selection, sizing, and order-related queries
• Handle customer concerns and complaints, including managing dissatisfied or angry customers calmly and professionally
• Ensure high levels of customer satisfaction across all interactions
• Follow communication SOPs and maintain quick response times

Requirements:

• Strong communication skills (Hindi & English)
• Prior experience in customer support, telecalling, or similar roles (preferably in e-commerce/fashion)
• Good understanding of sales techniques and persuasive communication
• Ability to handle high-volume conversations and multitask efficiently
• Strong problem-solving skills and ownership mindset

Working Environment:

• Fast-paced, high-growth setup
• Requires responsibility, consistency, and attention to detail

Bonus:

• Experience in D2C or fashion brands
• Strong communication and customer-handling skills
  
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  If interested can forward your updated resumes on hr5@tasolutions.in and can directly contact us on 9056679449 also can provide our reference to your friends and colleagues