Job Description
We are looking for a highly skilled and customer-focused Service Advisor with 5–10 years of experience working with premium or luxury automotive brands. The ideal candidate must have prior hands-on experience with brands such as Audi, Volkswagen Group (Skoda), BMW, Mercedes-Benz, Porsche, Lexus, or other premium/luxury/supercar segments.
The role requires a strong blend of technical expertise, customer interaction, service coordination, and process management to ensure an exceptional service experience for all customers.
Key Responsibilities
Serve as the primary point of contact between customers and the service department.
Inspect vehicles alongside customers to understand their concerns and accurately document service requirements.
Recommend appropriate repairs, services, and maintenance based on vehicle diagnostics and history.
Communicate effectively with technicians to ensure customer concerns are addressed with accuracy and urgency.
Provide cost estimates, timelines, and updates to customers throughout the service cycle.
Ensure timely delivery of vehicles with complete service documentation.
Maintain high customer satisfaction scores and adhere to brand-specific service standards.
Handle escalations, warranty claims, and service-related queries efficiently.
Promote additional services, accessories, or maintenance plans where appropriate.
Maintain detailed records of customer interactions, services recommended, and services performed.
Qualifications
Minimum 4-year Diploma or Bachelor’s degree in Automobile Engineering or Mechanical Engineering.
5–10 years of experience as a Service Advisor with premium/luxury automotive brands.
Required Skills & Certifications
Excellent verbal and written communication skills.
Energetic, proactive, and customer-centric approach.
Strong technical understanding of luxury vehicle systems and diagnostics.
Ability to manage multiple customers and service orders efficiently.
Knowledge of DMS/CRM systems and relevant service management tools.
Certifications from OEMs (Audi / BMW / Mercedes-Benz / VW Group, etc.) will be an added advantage.
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If interested can forward your updated resumes on hr5@tasolutions.in and can directly contact us on 9041287949 also can provide our reference to your friends and colleagues.
