Key Responsibilities
Facilitate Sprint Planning, Daily Scrum, Backlog Refinement, Sprint Review, and
Retrospective.
Coach Product Owner and team on agile principles, story slicing, estimation, and
empirical forecasting.
Shield teams from scope churn; manage dependencies and risks across engineering,
data/ML, QA, and integrations.
Track and improve flow metrics (cycle/lead time, throughput), quality (escaped
defects), and predictability (planned vs. done).
Drive continuous improvement with actionable retros and experiment backlogs.
Maintain healthy backlogs with clear acceptance criteria and Definition of Ready/Done.
Coordinate releases with Tech Leads/QA; ensure change logs, rollback plans, and
compliance checks are completed.
Foster collaboration with clinical and partner stakeholders; run effective demos and
feedback loops.
Ensure privacy/security/clinical-safety steps are embedded in the team’steam’s DoD.
Promote transparency via dashboards and concise status updates.
Minimum Qualifications
4–6 years in agile delivery; 2+ years as a dedicated Scrum Master for product teams.
Proven facilitation, conflict resolution, and servant-leadership skills.
Hands-on with Jira (or similar), Confluence, and agile reporting/metrics.
Experience coordinating across engineering, QA, and (ideally) data/ML or integrations.
Excellent written and verbal communication with technical and non-technical audiences.
Certification (any one): CSM, PSM, or equivalent experience.
Preferred Qualifications
Domain exposure to healthcare or other regulated/safety-critical environments.
Familiarity with FHIR/HL7 integrations and/or WhatsApp Business Platform processes.
Understanding of MLOps/HITL workflows, model versioning, and evaluation gates.
Comfort with CI/CD, automated testing, and Kubernetes-based platforms.
Metrics fluency (DORA, flow efficiency, Monte Carlo forecasting).
Core Competencies
Servant leadership
Systems thinking
Outcome orientation
Data-driven decision-making
Empathy & stakeholder management
Continuous improvement mindset
What Success Looks Like (first 3–6 months)
Create and manage sprint backlogs effectively.
Publish sprint commit and exit reports consistently.
Sprint goals consistently met with minimal rollover.
Cycle time and blockers trend down; team throughput and predictability trend up.
Releases shipped with complete compliance artifacts and high stakeholder satisfaction.
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