Job Description

Requirements:

* Good knowledge in Windows System Administration, installation, configuration, tune, maintain
and monitor windows servers (2003, 2008 / R2, 2012 / R2, 2016, 2019)
* Knowledge in Linux & Mac operating systems
* Good Knowledge of Microsoft 365
* Provide and manage Windows server administration, within an AD environment. Good
knowledge of Active Directory, AD components, AD Roles & Functions. Hands on experience
of applying Group Policies
* Good knowledge in different server roles (Web Servers (IIS), DHCP servers, DNS, Remote
Desktop services, FSMO, SCCM, SMTP)
* Work experience in client-side operating systems – Win7, Win8, Win10 is must
* Product installation, Upgrades and Patch Management
* Strong fundamentals in networking, IT infrastructure and related technologies
* Hands on experiencing in Networking, Routing and or Switching
* Experience with firewalls, Internet VPN’s remote implementation, troubleshooting and
problem resolution
* Good knowledge about different VPN technologies
* Knowledge about TCP/IP, DNS, Proxy servers
* Basic understanding of IPTables, TLS, SSL
* Knowledge about security software such as DLP, firewalls (End point security are add-on)
* Good Communication skills

Responsibility:

* Providing customer delight
* Offering excellent technical support experience to customers
* Good listener to customer, provide on time deliveries.
* Attending tickets and emails (Proactively involvement in escalations and make sure customer
commitments are met)
* Make sure support deliveries are under defined TATs and SLAs
* Involve appropriate authorities when escalations are required·
* Coordinate with Sr. System Administrators, SME (Subject Matter Expertise)
* Cross-functional team discussions (QA – Quality Analysts, Security Analysts, Development
team) – Ontime internal escalations
* Adapt and implement new technologies related to Zero trust network & Virtualization verticals
* Implementation and Configuration of Products on Cloud Technologies and On-prem
virtualization environment
* Provide solution documents, KB articles, Incident/Preliminary analysis Document & RCAs
* Reproduce customer issues and if required, analyze the root cause; check and verify any viable
solutions available other than development – such as creating scripts, simple solutions etc…
* Documentations
* Ready to learn and groom

Job Type:

* Full-time
* Hybrid/WFH (US Shift timing )
* Excellent work environment
* Pay: As per Company Norm

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