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Read More »Job Title: Customer Service Executive (Australian Shift)
Location: Chandigarh
Job Type: Full-Time
Gender- Any
Salary -Hike on CTC
Shift Timing: Australian Shift (Early Morning to Afternoon IST)
Key Responsibilities:
Respond to customer inquiries via phone and email in a timely and professional
manner.
Resolve customer issues and complaints efficiently and effectively.
Provide accurate information about products and services.
Maintain a high level of customer satisfaction by ensuring all interactions are
handled with care and attention.
Document customer interactions and update records in the CRM system.
Collaborate with other departments to resolve complex issues.
Follow company policies and procedures to ensure compliance and consistency.
Participate in training sessions to stay updated on product knowledge and
customer service best practices.
Qualifications:
High school diploma or equivalent; a bachelor’s degree is preferred.
Proven experience in a customer service role, preferably in an international
environment.
Excellent communication skills in English, both verbal and written.
Strong problem-solving skills and the ability to think on your feet.
Ability to work independently and as part of a team.
Proficiency in using CRM software and other customer service tools.
Flexibility to work during Australian business hours.
Benefits:
Competitive salary and performance-based incentives.
Opportunities for career growth and development.
Friendly and supportive work environment.
ISO 9001:2015 Certified
Copyright 2012-2023 T & A Solutions.All Rights Reserved
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