Job Description:
We are seeking a seasoned and dynamic Service/Operations Head with
over 10 years of extensive experience in the operation and maintenance of
Electronic Security, Fire Detection/Suppression and Integrated Building
Management Systems (IBMS). The successful candidate will have a proven
track record of efficiently managing teams across regions, ensuring high-
quality service delivery and optimizing operational processes.
Key Responsibilities:
1. Strategic Leadership:
• Develop and implement strategic plans for the service and
operations department in alignment with overall organizational
goals.
• Provide vision and direction to achieve excellence in service
delivery.
2. Team Management:
• Lead, mentor, and manage teams across regions, fostering a
culture of collaboration, innovation, and continuous
improvement.
• Ensure effective communication and coordination among team
members.
3. Service Delivery:
• Oversee the operation and maintenance of Electronic Security,
Fire Detection/Suppression, IBMS & allied systems / solutions.
• Ensure service quality, responsiveness, and timely issue
resolution.
4. Client Relationship Management:
• Build and maintain strong relationships with clients to
understand their evolving needs and expectations.
• Address client concerns promptly and ensure high levels of
customer satisfaction.
5. Regional Operations:
• Efficiently manage service and operations activities across
multiple regions.
• Implement standardized processes while considering regional
variations and requirements.
6. Performance Metrics:
• Establish and monitor key performance indicators (KPIs) to
evaluate team and individual performance.
• Regularly assess and improve operational efficiency based on
metrics.
7. Resource Planning:
• Plan and allocate resources effectively to meet service
demands.
• Optimize staffing levels, skill sets and equipment to ensure
efficient operations.
8. Training and Development:
• Implement training programs to enhance the technical skills
and knowledge of service teams.
• Keep the team updated on industry advancements and best
practices.
9. Budget Management:
• Develop and manage budgets for service and operations.
• Monitor expenses and implement cost-effective measures
without compromising service quality.
10.Continuous Improvement:
• Identify opportunities for process improvement and implement
best practices.
• Foster a culture of continuous learning and innovation within
the service and operations teams.
11.Health and Safety Compliance:
• Ensure compliance with health and safety regulations.
• Implement and enforce safety protocols to create a secure
working environment.
12.Emergency Response Planning:
• Develop and implement effective emergency response plans to
address critical situations promptly.
• Conduct regular drills and assessments to ensure preparedness.
Qualifications:
• Bachelor’s degree in Engineering, Operations Management or related
field.
• 10+ years of experience in the operation and maintenance of
Electronic Security, Fire Detection/Suppression and IBMS.
• Proven experience in managing teams across regions.
• Strong leadership, communication, and interpersonal skills.
• In-depth knowledge of industry-specific technologies and best
practices.
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Interested candidates kindly forward your updated CV on hr5@tasolutions.in given mail ID or call on 9779649490. If not interested we will really appreciate it if you forward this position.
