Job Description

• Handle incoming calls from patients, their families, and other stakeholders.
• Greet callers professionally and provide a positive first impression of the hospital.
• Schedule patient appointments, surgeries, and follow-up visits based on availability.
• Coordinate with different departments to ensure efficient scheduling and avoid conflicts.
• Provide information about hospital services, facilities, and procedures to callers.
• Guide patients on the necessary preparations for appointments, surgeries, and diagnostic tests.
• Communicate with patients to remind them of upcoming appointments and provide any relevant instructions.
• calling data preparation, collect green data, practo, axion data
• maintain call status data, new lead response ,dressup, hygiene maintenance,
• Follow up on missed appointments and assist in rescheduling as necessary.
• Address patient inquiries regarding services, billing, insurance, and general hospital information.
• data presentation, back call missed call, hcb, ht, services related all call materialize
• Escalate complex inquiries or issues to the appropriate department or supervisor.
• Document relevant information from each call in the hospital’s database or customer relationship management (CRM) system.
• Keep patient records updated and accurate.
• Maintain a professional and empathetic demeanor during interactions with patients and their families.

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