Job Description:

As the National Service Head for our PAN India operations, you will play a critical role in
overseeing and managing our service department, ensuring the delivery of exceptional
service to our customers. You will be responsible for monitoring and improving the
performance of your team, handling customer interactions, and maintaining strong
relationships with stakeholders.
Key Responsibilities:
 Performance Management: Review and analyze both short-term and long-term
performance metrics for the service team, taking action when performance falls
outside defined thresholds.
 Team Leadership: Manage the service department team, including technicians
and support staff. Effectively delegate and direct service tasks, monitor project
progress, and ensure that team objectives and sales goals are consistently met.
 Customer Relations: Handle customer complaints or concerns in a timely and
professional manner, aiming to maintain excellent customer relationships and ensure
repeat business.
 Service Desk Optimization: Resolve service desk issues and implement
improvements to enhance productivity and customer satisfaction. Identify and
address service-related problems to prevent recurrence.
 Issue Resolution: Monitor departmental issues and client complaints, proactively
developing strategies to minimize recurring problems and enhance service quality.
 Stakeholder Engagement: Establish and maintain strong relationships with
manufacturers, dealers, and sales representatives to ensure a seamless flow of
information and resources.
 Employee Training: Contribute to the training of new employees, familiarizing
them with company procedures and service standards.
 Regulatory Compliance: Stay updated on industry regulations, restrictions, and
laws, ensuring the company's adherence to these standards. Keep abreast of industry
innovations, materials, tools, and processes.
 External Service Providers: Manage external service providers, coordinating and
monitoring their activities to ensure high-quality service delivery.
 Task Assignment: Assign tasks to technicians daily, considering Service Level
Agreements (SLAs), technician availability, and individual skills to optimize service
efficiency.
This role requires a strong background in the coffee industry, leadership skills, and the
ability to drive service excellence across a diverse and challenging market. If you are a

dynamic, results-oriented professional with a passion for delivering top-notch service, we
invite you to apply for this position and contribute to our organization's success.

#servicehead#nationalserviceheadoffice#delhi#

Interested candidates kindly forward your updated CV on hr5@tasolutions.in given mail ID or call on  9779649490. If not interested we will really appreciate it if you forward this position.