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Job opening for the Customer Support Executive for a manufacturing company for Delhi and Chandigarh locations.
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Posted on -February 10, 2023
- Designation - Customer Support Executive Experience
- Location - Delhi and Chandigarh
- Experience - 6 months to 2 years
- Salary - 1,80,000 LPA to 2,40,000 LPA
- Gender - Any
- Qualification - Graduation
- Skills - Identify and assess customer needs to satisfaction, Handle complaints.
- Target Industry - Manufacturing Company
JD
Roles and Responsibilities :
- Identifying new Opportunities
- Supporting Sales & Development department
- Escalating any complaints
- Updating Database
- Manage large amount of incoming calls
- Generate Sales Leads
- Identify and assess customer needs to satisfaction
- Handle complaints, provide appropriate solutions and alternatives within the time limits and
follow up to ensure resolution - Follow communication procedures, guidelines and policies
- Resolve customer complaints via phone, email, mail or social media
- Escalating Issues to Senior Sales Department if remains unresolved more than 2 to 3 weeks
- Working According to the TAT of the Call Time
- Generating Maximum Leads in a day and Reporting to Relationship Manager all the Lead
Counts on Email Everyday Before Leaving
Skills Required : Enthusiasm , Problem Solving Attitude , Productive Work , Effective
Leads , Market Research , Market Trends , Social Media Management , Good Written and
Verbal Communication , Good Typing Speed , Excellent Fluency in Languages , Effective
Soft Skills, Excellent Communication on call.
#customersupport #customerservice #customercare #customercareinchandiagrh #Delhijob #jobincchandigarh #job #jobsindelhi
If Interested,kindly forward your updated CV on hr4@tasolutions.in or may call on 9023404909 . We will really appreciate if you share this position with your colleagues or Friends
