1. Experience : 2 Years+
2. Salary package: 5,00,000 – 10,00,000/- per annum (can vary depending upon Candidate’s experience, knowledge and his current job profile)
3. Qualification: Graduation, Post Graduation or Masters in Computers
4. Gender preference :Any
5. Location : Mohali
6. Work From Office

Job Description:

Main Responsibilities :

• Handle incoming client requests via online chat, email and phone for PrimeXM products and – services.
• Create a positive customer support experience, by handling requests in a timely manner while maintaining a professional attitude
• Resolve or escalate any issues reported by clients, highlighted by monitoring system alerts or discovered during checks, in a quick and efficient manner
• Follow the processes and procedures of the Level-1 & 2 Department
• Maintain a solid understanding of company’s offering and forthcoming releases
• Systems Administrator for MT4/MT5

Required Skills :
Ability to grasp technical and financial concepts with ease, based on the available training material
Well written and spoken English
Customer minded, able to communicate efficiently with clients
Ability to handle daily workload with minimal supervision
Analytical thinking and attention to detail
Results driven and self-motivated
Ability to work on shifting schedule especially should be willing to work in a Night Shift if required
Network/System Admin knowledge is plus.
Fintech Industry background is also a plus.
Hands-on experience with trading platforms, preferably with MT4/MT5, is a plus

Benefits:
Full training provided
Strong career development opportunities with growth within the Fintech industry
Employment Conditions: Full-time

If interested can forward your updated resume on hr4@tasolutions.in and can directly contact us on 9056679449 also can provide our reference to your friends and colleagues