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Customer Support Head

T&A Solutions · Full-time · Noida

3Ð5 years of experience in customer support within a fashion D2C brand
Location
Noida
Experience
3+ Years
Salary
Depends on interview
Qualification
Graduate
Openings
1
Posted
May 5, 2026
Gender
Any
Category
Leadership

1 About the Role

A reputed and growing organisation in the IT sector. Recruitment handled by T&A HR Solutions, an ISO 9001:2015 certified placement consultancy.

2 Key Responsibilities

  • Oversee all customer interactions across WhatsApp, Instagram, email, and calls
  • Manage and lead a team of 5Ð10 customer support executives
  • Create, implement, and continuously improve SOPs for all customer support processes
  • Ensure timely resolution of customer queries, complaints, and escalations
  • Maintain high customer satisfaction and service quality standards
  • Monitor team performance, response times, and resolution metrics
  • Handle complex or high-priority customer situations when required
  • Work closely with operations and marketing teams to streamline customer experience

3 What We're Looking For

  • 3Ð5 years of experience in customer support within a fashion D2C brand
  • Must have experience working with brands having an AOV of ?5000 or above
  • Proven experience in creating and implementing SOPs for customer support
  • Experience in managing teams of at least 5Ð10 people
  • Strong understanding of customer behavior in premium fashion/e-commerce
  • Excellent communication, problem-solving, and team management skills
  • High ownership mindset and ability to work in a fast-paced environment
  • Experience with CRM tools, WhatsApp automation, and support dashboards
  • Strong understanding of customer journey and retention strategies
Experience
3+ Years
Qualification
Graduate

4 How to Apply

Email your updated resume to [email protected]
Call or WhatsApp us at 9041287949
Refer this opening to your friends and colleagues!

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Straight answers on engagement models, timelines and how we run a mandate—no jargon, no surprises.

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We work on both models depending on the requirement. Most mandates are success-based, while specialised and leadership searches are typically run on a retained basis.

Timelines depend on role complexity. Most positions see a relevant shortlist within 5–10 working days of sharing the brief.

Yes. We run large-scale and volume hiring drives with dedicated sourcing teams and structured coordination.

Yes. With offices across Chandigarh, Gurgaon, Mumbai, Hyderabad and Bangalore, we support hiring nationwide.

We begin every engagement with a detailed briefing to understand the role, team structure, and business context before sourcing.

Permanent staffing, Recruitment Process Outsourcing (RPO), executive search, bulk hiring, and contract or temporary staffing—plus HR consulting.

IT and technology, manufacturing, healthcare and pharma, finance and accounting, retail, logistics, media and more.

Yes. We run discreet, retained searches for senior management and leadership mandates.

Yes. We provide flexible contract, temporary, and project-based staffing for short-term and seasonal needs.

Yes. We provide end-to-end RPO support for ongoing and large-scale hiring requirements.

You receive regular shortlists, coordinated interviews, and clear status updates at every stage of the process.

We focus on relevance over volume—only genuinely matched profiles are shared, backed by structured screening.

Replacement terms are agreed upfront as part of the engagement, so expectations are clear from the start.

Yes. Sensitive and leadership mandates are handled discreetly to protect both your business and the candidates.

Candidate information is handled securely and shared only with your consent, in line with good data practice.