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Customer Support Executive

T&A Solutions · Full-time · Noida

Strong communication skills (Hindi & English).
Location
Noida
Experience
1+ Years
Salary
Depends on interview.
Qualification
Graduation
Openings
1
Posted
May 21, 2026
Gender
Any
Category
Consultancy

1 About the Role

A reputed and growing organisation in the Retail sector. Recruitment handled by T&A HR Solutions, an ISO 9001:2015 certified placement consultancy.

2 Key Responsibilities

  • Handle all inbound customer calls within a defined calling window
  • Respond to and manage customer queries on WhatsApp
  • Assist customers with product selection, sizing, and order-related queries
  • Handle customer concerns and complaints, including managing dissatisfied or angry customers calmly and professionally
  • Ensure high levels of customer satisfaction across all interactions
  • Follow communication SOPs and maintain quick response times

3 What We're Looking For

  • Strong communication skills (Hindi & English)
  • Prior experience in customer support, telecalling, or similar roles (preferably in e-commerce/fashion)
  • Good understanding of sales techniques and persuasive communication
  • Ability to handle high-volume conversations and multitask efficiently
  • Strong problem-solving skills and ownership mindset
Experience
1+ Years
Qualification
Graduation

4 How to Apply

Email your updated resume to [email protected]
Call or WhatsApp us at 9041287949
Refer this opening to your friends and colleagues!

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Questions hiring teams actually ask.

Straight answers on engagement models, timelines and how we run a mandate—no jargon, no surprises.

Categories

We work on both models depending on the requirement. Most mandates are success-based, while specialised and leadership searches are typically run on a retained basis.

Timelines depend on role complexity. Most positions see a relevant shortlist within 5–10 working days of sharing the brief.

Yes. We run large-scale and volume hiring drives with dedicated sourcing teams and structured coordination.

Yes. With offices across Chandigarh, Gurgaon, Mumbai, Hyderabad and Bangalore, we support hiring nationwide.

We begin every engagement with a detailed briefing to understand the role, team structure, and business context before sourcing.

Permanent staffing, Recruitment Process Outsourcing (RPO), executive search, bulk hiring, and contract or temporary staffing—plus HR consulting.

IT and technology, manufacturing, healthcare and pharma, finance and accounting, retail, logistics, media and more.

Yes. We run discreet, retained searches for senior management and leadership mandates.

Yes. We provide flexible contract, temporary, and project-based staffing for short-term and seasonal needs.

Yes. We provide end-to-end RPO support for ongoing and large-scale hiring requirements.

You receive regular shortlists, coordinated interviews, and clear status updates at every stage of the process.

We focus on relevance over volume—only genuinely matched profiles are shared, backed by structured screening.

Replacement terms are agreed upfront as part of the engagement, so expectations are clear from the start.

Yes. Sensitive and leadership mandates are handled discreetly to protect both your business and the candidates.

Candidate information is handled securely and shared only with your consent, in line with good data practice.