Opening for Support Engineer<\/p>\n
Designation:- Support Engineer
\nExperience:5-7
\nSalary: :- Hike on Current CTC
\nLocation:- Mohali<\/p>\n
Industry;- IT company<\/p>\n
Requirements
\nDiagnose and troubleshoot technical issues, including account setup
\nAsk customers targeted questions to quickly understand the root of the problem
\nTalk clients through a series of actions, either via phone, email or chat, until they\u2019ve solved a technical issue
\nProperly escalate unresolved issues to appropriate internal teams (e.g. software developers)
\nTaking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary
\nProvide prompt and accurate feedback to customers
\nGuide users with simple, step-by-step instructions
\nEnsure all issues are properly logged
\nPrioritise and manage several open issues at one time
\nFollow up with clients to ensure their issues are properly resolved and they are satisfied
\nDocument technical knowledge in the form of notes and manuals
\nProven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
\nExcellent problem-solving and communication skills
\nAbility to provide step-by-step technical help, both written and verbal
\nParticipation in providing training to customers as required
\nFlexibility in terms of working hours (2 hours +\/- usual working hours in case there is work load or customer queries are pending)<\/p>\n
Interested candidates kindly forward your updated CV on hr4@tasolutions.in given mail ID with your current and expected CTC or call on 90411494941 if not interested we will really appreciate if u forward this position to your colleagues.<\/p>\n","protected":false},"excerpt":{"rendered":"