{"id":58325,"date":"2020-12-09T10:35:36","date_gmt":"2020-12-09T05:05:36","guid":{"rendered":"https:\/\/tasolutions.in\/hr\/?p=58325"},"modified":"2020-12-09T10:36:06","modified_gmt":"2020-12-09T05:06:06","slug":"looking-for-senior-product-support-engineers-web-applicationsin-it-company-for-bangalore-location","status":"publish","type":"post","link":"https:\/\/tasolutions.in\/hr\/looking-for-senior-product-support-engineers-web-applicationsin-it-company-for-bangalore-location\/","title":{"rendered":"Looking for Senior Product Support Engineers (Web Applications)in IT company for Bangalore location"},"content":{"rendered":"\n

* POSITION NAME:–  Senior Product Support Engineers (Web Applications).
Location – Banaglore
* Total Experience, in Years:–  5 \u2013 7.
* No. of Openings:– Multiple.
* Gender:– Male Candidates only.
* Job Mode:–  Permanent.
* Salary:–  As per the Industry Standards.
* Qualification:–  Any Degree with 1st<\/sup> Class.
* Joining Time:– Immediate ONLY.

As a Support Engineer your main role is to provide excellent customer focused service, encompassing application availability, 1st<\/sup>\/2nd<\/sup> level support and root cause analysis.

The Sr. Application Support Engineer will provide a highly effective, proactive and responsive applications support service to all queries and issues, ensuring that the applications\/systems operate efficiently, reliably and to agreed SLA’s and KPI’s.<\/p>\n\n\n\n

Responsibilities:<\/strong><\/p>\n\n\n\n

\u00b7 First level on investigation of any issue (client issues, data requests, JIRA support issues).<\/p>\n\n\n\n

\u00b7 Basic knowledge on any of the programming Language like PHP\/Java.<\/p>\n\n\n\n

\u00b7 Excellent in SQL queries and experience in MySQL database.<\/p>\n\n\n\n

\u00b7 Providing support to clients (Internal\/External) on call\/emails directly and providing resolution and steps.<\/p>\n\n\n\n

\u00b7 RCA of recurring issues and automate manual tasks.<\/p>\n\n\n\n

\u00b7 Coordination for system and software releases with development team and manage the gaps in Implantation or risk assessment.<\/p>\n\n\n\n

\u00b7 Troubleshooting areas of performance and identifies effective solutions to resolve issues both immediate and for the longer term.<\/p>\n\n\n\n

\u00b7 Work closely with all level of operations.<\/p>\n\n\n\n

\u00b7 Should be team player and should have working together value and must be flexible in terms of working hours.<\/p>\n\n\n\n

\u00b7 Should be able to generate MySQL Reports and do required Data entries Manually and from Database\/Excel Files.
<\/p>\n\n\n\n

Requirements:<\/strong><\/p>\n\n\n\n

\u00b7 Overall 5-7 years of strong background in service delivery and\/or L1\/L2 Support management with a proven track record of delivering a first-class customer focused support service.<\/p>\n\n\n\n

\u00b7 Experience within a business and understanding of the challenges encountered.<\/p>\n\n\n\n

\u00b7 A good working knowledge of 2-5 years hands on experience supporting applications built on PHP\/Java\/.NET & MySQL.<\/p>\n\n\n\n

\u00b7 1-3 years of hands on experience on all or some of the following;<\/p>\n\n\n\n

\u00b7 Shell Scripting or any other scripting language, SQL.<\/p>\n\n\n\n

\u00b7 Experience of working on tools like Jira, having knowledge on ticketing tool.<\/p>\n\n\n\n

\u00b7 Experience of supporting mission critical web applications with high business transactions and large volume of users.<\/p>\n\n\n\n

\u00b7 Excellent troubleshooting and problem-solving skills.<\/p>\n\n\n\n

\u00b7 Outstanding ability to effectively communicate, both verbally and in writing across all levels of management.<\/p>\n\n\n\n

\u00b7 Strong customer focus – meeting and exceeding expectations, resolving<\/p>\n\n\n\n

issues and developing solutions to meet customer needs.<\/p>\n\n\n\n

\u00b7 Self-driven with a making a difference attitude.<\/p>\n\n\n\n

\u00b7 Ability to focus on the problem in high pressure situation and prioritize the asks in hand.<\/p>\n\n\n\n

\u00b7 A reliable and responsible team player. Owning their task end to end and ability to prioritise the tasks in order to achieve personal and team goals.<\/p>\n\n\n\n

\u00b7 Should be able to share the opinion and ideas openly with team and ability to grow with the team.<\/p>\n\n\n\n

\u00b7 Product Support Experience on any eCommerce\/Magento Application would be a strong +ve point.<\/p>\n\n\n\n

  Interested Candidates are requested to send us their resume on hr4@tasolutions.in<\/a> or call us on 8427933492 also, you may please refer to your friends\/colleagues. Wish you all the best.
<\/p>\n","protected":false},"excerpt":{"rendered":"

* POSITION NAME:–  Senior Product Support Engineers (Web Applications).Location – Banaglore* Read More…<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"categories":[4,5,1],"tags":[],"class_list":["post-58325","post","type-post","status-publish","format-standard","hentry","category-hot-job","category-job-opening","category-uncategorized"],"acf":[],"yoast_head":"\nLooking for Senior Product Support Engineers (Web Applications)in IT company for Bangalore location | Job Consultants & Placement Consultancy Chandigarh Gurgaon<\/title>\n<meta name=\"description\" content=\"Looking for Senior Product Support Engineers (Web Applications)in IT company for Bangalore location Job Opening | Job 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