Post – Customer Service Advisor in UK Process
\nExperience – 1+ Yrs
\nSalary – 20k to 25k & Negotiable + Cab Facilities
\nQualification – Graduate Any
\nPositions – 10
\nLocation – Chandigarh<\/p>\n
Working Time –
\nShift A-1030 AM – 7:30 PM(Summer) 1130AM to 8:30PM(winter)\/ Shift B- 3:30 PM- 1 :30 AM(Summer & Winter) for Saturday & Sunday (1:30pm to 1030PM)<\/p>\n
Responsibilities<\/p>\n
Main duties and tasks
\n\u00a7 Manage central email inboxes appropriately and action inbound emails<\/p>\n
\u00a7 To promptly answer incoming and make outgoing calls in an enthusiastic, courteous and efficient manner<\/p>\n
\u00a7 Adhering to internal and external policies\/procedures to ensure delivery process is executed smoothly<\/p>\n
\u00a7 Maintain system with current information to ensure orders are updated with all communications<\/p>\n
\u00a7 Ensure requests to supply information to internal and external contacts are completed within the required deadlines<\/p>\n
\u00a7 Liaise with relevant departments to ensure procedures are followed and goods are dispatched<\/p>\n
\u00a7 Manage own work schedule to ensure assigned duties\/tasks are completed with minimum supervision<\/p>\n
\u00a7 Identify the customer\u2019s requirements and respond to them<\/p>\n
Knowledge and Experience<\/p>\n
Essential<\/p>\n
Customer service experience in a B2C or B2B environment A track record of working towards and achieving KPI\u2019s<\/p>\n
Handling a high volume of inbound and outbound calls as part of a team \u00a7 Experience of inputting customer information into data systems<\/p>\n
\u00a7 Understanding the requirement for confidentiality and maintenance of files in accordance with the Data Protection Act and other legal requirements (s)<\/p>\n
\u00a7 Ideally experience of transport or logistics in a customer service environment would be an advantage<\/p>\n
\u00a7 Experience of making outbound and dealing with inbound calls.<\/p>\n
Skills <\/p>\n
Essential<\/p>\n
\u00a7 The post holder to be an efficient administrator with good communication, listening organisational and accuracy skills in a busy environment.<\/p>\n
\u00a7 The role requires high level of detail consciousness and someone who is keen to ensure all operational procedures are followed<\/p>\n
\u00a7 Ability to work without direct supervision independently or as part of a team, prioritise work and deal with competing or conflicting demands in an organised and methodical manner (s)<\/p>\n
\u00a7 Demonstrate accurate numerical and analytical skills (s)<\/p>\n
\u00a7 Strong IT skills including Word, Excel, databases and data input, internet\/ email<\/p>\n
Qualifications<\/p>\n
\u00a7 Educated to high level<\/p>\n
\u00a7 Ability to communicate in English fluent (written and verbally)<\/p>\n
\u00a7 Proficient in the use of computers<\/p>\n
PLEASE REPLY WITH YOUR CV ON hr5@tasolutions.in
\nKINDLY REFER YOUR FRIENDS \/ COLLEAGUES FOR THIS JOB.
\nWe do not charge any fees from the Candidates nor any deductions in the 1st month Salary.We are leading Placement Consultants in Chandigarh. We Just provide jobs to the deserving and eligible candidates.<\/p>\n
Customer Service Advisor, UK Process<\/p>\n","protected":false},"excerpt":{"rendered":"