Designation : CS Advisor \/ Customer Service Advisor<\/p>\n
Experience \u2013 1 to 4 yrs<\/p>\n
Salary \u2013 Hike on Current CTC<\/p>\n
Location \u2013 Chandigarh<\/p>\n
No. Of opening : 4<\/p>\n
To provide customer service support to a fast paced home delivery depot in arranging delivery dates for orders to be delivered to the end customer.<\/p>\n
\uf0a7 To handle outbound and inbound<\/p>\n
\uf0a7 Online Live chat to meet and surpass customer service levels<\/p>\n
\uf0a7 Responses to SMS and emails<\/p>\n
Responsibilities<\/p>\n
Main duties and tasks<\/p>\n
\uf0a7 Manage central email inboxes appropriately and action inbound emails<\/p>\n
\uf0a7 To promptly answer incoming and make outgoing calls in an enthusiastic, courteous<\/p>\n
and efficient manner<\/p>\n
\uf0a7 Adhering to internal and external policies\/procedures to ensure delivery process is<\/p>\n
executed smoothly<\/p>\n
\uf0a7 Maintain system with current information to ensure orders are updated with all<\/p>\n
communications<\/p>\n
\uf0a7 Ensure requests to supply information to internal and external contacts are<\/p>\n
completed within the required deadlines<\/p>\n
\uf0a7 Liaise with relevant departments to ensure procedures are followed and goods are<\/p>\n
dispatched<\/p>\n
\uf0a7 Manage own work schedule to ensure assigned duties\/tasks are completed with<\/p>\n
minimum supervision<\/p>\n
\uf0a7 Identify the customer\u2019s requirements and respond to them<\/p>\n
\uf0a7 Complete additional ad-hoc tasks as required<\/p>\n","protected":false},"excerpt":{"rendered":"