Post – Female Customer Service Advisor in UK Process
\nExperience – 1+ Yrs
\nSalary – 20 to 25k & Negotiable + Cab Facilities
\nQualification – Graduate Any
\n10 Positions<\/p>\n
Working Time –
\nShift A-1030 AM – 7:30 PM(Summer) 1130AM to 8:30PM(winter)\/ Shift B- 3:30 PM- 1 :30 AM(Summer & Winter) for Saturday & Sunday (1:30pm to 1030PM)<\/p>\n
Responsibilities<\/p>\n
Main duties and tasks
\n\u00a7 Manage central email inboxes appropriately and action inbound emails<\/p>\n
\u00a7 To promptly answer incoming and make outgoing calls in an enthusiastic, courteous and efficient manner<\/p>\n
\u00a7 Adhering to internal and external policies\/procedures to ensure delivery process is executed smoothly<\/p>\n
\u00a7 Maintain system with current information to ensure orders are updated with all communications<\/p>\n
\u00a7 Ensure requests to supply information to internal and external contacts are completed within the required deadlines<\/p>\n
\u00a7 Liaise with relevant departments to ensure procedures are followed and goods are dispatched<\/p>\n
\u00a7 Manage own work schedule to ensure assigned duties\/tasks are completed with minimum supervision<\/p>\n
\u00a7 Identify the customer\u2019s requirements and respond to them<\/p>\n
Knowledge and Experience<\/p>\n
Essential<\/p>\n
Customer service experience in a B2C or B2B environment A track record of working towards and achieving KPI\u2019s<\/p>\n
Handling a high volume of inbound and outbound calls as part of a team \u00a7 Experience of inputting customer information into data systems<\/p>\n
\u00a7 Understanding the requirement for confidentiality and maintenance of files in accordance with the Data Protection Act and other legal requirements (s)<\/p>\n
\u00a7 Ideally experience of transport or logistics in a customer service environment would be an advantage<\/p>\n
\u00a7 Experience of making outbound and dealing with inbound calls.<\/p>\n
Skills<\/p>\n
Essential<\/p>\n
\u00a7 The post holder to be an efficient administrator with good communication, listening organisational and accuracy skills in a busy environment.<\/p>\n
\u00a7 The role requires high level of detail consciousness and someone who is keen to ensure all operational procedures are followed<\/p>\n
\u00a7 Ability to work without direct supervision independently or as part of a team, prioritise work and deal with competing or conflicting demands in an organised and methodical manner (s)<\/p>\n
\u00a7 Demonstrate accurate numerical and analytical skills (s)<\/p>\n
\u00a7 Strong IT skills including Word, Excel, databases and data input, internet\/ email<\/p>\n
Qualifications
\n\u00a7 Educated to high level<\/p>\n
\u00a7 Ability to communicate in English fluent (written and verbally)<\/p>\n
\u00a7 Proficient in the use of computers<\/p>\n","protected":false},"excerpt":{"rendered":"