{"id":175870,"date":"2024-04-30T16:05:05","date_gmt":"2024-04-30T10:35:05","guid":{"rendered":"https:\/\/tasolutions.in\/hr\/?p=175870"},"modified":"2024-04-30T16:05:33","modified_gmt":"2024-04-30T10:35:33","slug":"looking-for-customer-service-warranty-for-gurgaon-location","status":"publish","type":"post","link":"https:\/\/tasolutions.in\/hr\/looking-for-customer-service-warranty-for-gurgaon-location\/","title":{"rendered":"Looking for Customer service & Warranty\u00a0for Gurgaon\u00a0location.\u00a0"},"content":{"rendered":"\n

\u00a0Job Summary: Seeking an experienced After Sales Service Customer & Dealer support Executive to
manage service & warranty, concerns, and issues from customers and dealers. Requires strong
communication, problem-solving skills, and customer-centric mindset.<\/p>\n\n\n\n

**Responsibilities**: –
1.** Customer and Dealer Support**: Provide timely and effective assistance to customer and dealers
who have questions, complaints, or requests related to service & warranty.
2.**Issue Resolution**: Resolve customer and dealer issues effectively, aiming for first-contact
resolution whenever possible. Escalate complex issue to appropriate teams for resolution.
3.**Communication**: Maintain clear and professional communication with customers and dealers
via various channels such as phone, email, live chat, or in-person meetings.
4.**Documentation**: Accurately document customer and dealer interactions, including the nature
of the issue and the steps taken to resolve it, in or CRM or ticketing system.
5.**Product Knowledge**: Demonstrate a deep understanding of our products and services to
effectively address customer and dealer inquiries and provide appropriate solutions.
6.**Feedback Management**: Gather feedback from customers and dealers and rely it to the relevant
departments within the company to help improve products, services, and processes.
7.**Relationship Management**: Cultivate positive relationships with customers and dealers, ensuring
their satisfaction and loyalty to our brand.
8.**Training and Support**: Provide training and support to dealers as needed, ensure they have the
necessary knowledge and resources to represent our products effectively.
**Qualifications**:-
1.**Experience** : 3-4 years of experience in a similar customer \u2013facing role, preferably in a sales or
customer service environment.<\/p>\n\n\n\n

2.**Communication Skills**: Excellent verbal and written communication skills, with the ability to
convey information clearly and professionally.
3.**Problem Solving Skills**: Strong analytical and problem-solving abilities, with a track record of
resolving customer and dealer issue effectively.
4.**Product Knowledge**: In-depth knowledge of our products and services, as well as the ability to
quickly learn about new products and updates.
5.**Empathy**: Demonstrated ability to empathize with customer and dealers, understanding their
needs and concerns.
6.** Attention to Detail**: Strong attention to detail, with the ability to accurately document
interactions and ensure that all issues are properly addressed.
7.**Teamwork**: Ability to collaborate effectively with colleagues from various departments to resolve
customer and dealer issues.
8.**Customer Orientation**: A customer \u2013centric mindset and a genuine desire to provide exceptional
services to customers and dealers.
**Education**: Bachelor\u2019s degree in business, marketing, or a related field preferred.
**Technical Qualification**: Knowledge of Excel, Word, Power-Point, Internet, Email, Windows 7 &
upper.<\/strong><\/p>\n\n\n\n

#JobOpening #Hiring #JobSearch #NowHiring #CareerOpportunity #Employment #JobOpportunity #JobListing #JobPosting #JobAlert #recruitment

if Interested, kindly forward your updated CV on hr5@tasolutions.in<\/a>  or can call on 9023404909. We will really appreciate it if you forward this position to your colleagues or Friends.<\/p>\n","protected":false},"excerpt":{"rendered":"

\u00a0Job Summary: Seeking an experienced After Sales Service Customer & Read More…<\/a><\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"categories":[4,27,5,138,137,1],"tags":[],"class_list":["post-175870","post","type-post","status-publish","format-standard","hentry","category-hot-job","category-job-consultants-in-chandigarh","category-job-opening","category-neshere","category-news","category-uncategorized"],"acf":[],"yoast_head":"\nLooking for Customer service & Warranty\u00a0for Gurgaon\u00a0location.\u00a0 | Job Consultants & Placement Consultancy Chandigarh Gurgaon<\/title>\n<meta name=\"description\" content=\"Looking for Customer service & Warranty\u00a0for Gurgaon\u00a0location.\u00a0 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