{"id":173901,"date":"2024-01-09T18:21:29","date_gmt":"2024-01-09T12:51:29","guid":{"rendered":"https:\/\/tasolutions.in\/hr\/?p=173901"},"modified":"2024-01-09T18:21:32","modified_gmt":"2024-01-09T12:51:32","slug":"we-are-hiring-for-software-technical-support-executive-for-mohali-location","status":"publish","type":"post","link":"https:\/\/tasolutions.in\/hr\/we-are-hiring-for-software-technical-support-executive-for-mohali-location\/","title":{"rendered":"<strong>We are hiring for&nbsp;<\/strong><strong>Software Technical Support Executive for Mohali location<\/strong>"},"content":{"rendered":"\n<p><strong>Role Description<\/strong><\/p>\n\n\n\n<p>This is a full-time on-site role for a Software Technical Support professional located in Sahibzada Ajit Singh Nagar. The Software Technical Support professional will be responsible for troubleshooting and analyzing technical problems experienced by our customers. They will also be responsible for addressing customer issues, ensuring customer satisfaction, and providing quality customer support.<\/p>\n\n\n\n<p>You will be providing support mostly over emails \/ IM \/ phone calls. Maximum via emails. It is not typical online chat support.<\/p>\n\n\n\n<p><strong>Qualifications<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Technical Support and Troubleshooting skills of any Software in the past<\/li><li>Experience in customer support and ensuring customer satisfaction<\/li><li>Should have worked on a Support Management Software (Freshdesk \/ Zendesk \/ Zoho etc)<\/li><li>Ability to analyze technical problems and provide effective solutions<\/li><li>Excellent analytical and problem-solving skills<\/li><li>Strong verbal and written communication skills<\/li><li>Bachelor&#8217;s degree in Computer Science or related field<\/li><li>Experience in web and IT solutions is a plus<\/li><li>Experience working with customers to resolve technical issues is a plus<\/li><li>Should have experience of handling SLAs.<\/li><\/ul>\n\n\n\n<p><strong>Experience<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Atleast 1 year of working experience in Software Support<\/li><li>Good Written and Oral ENGLISH COMMUNICATION SHOULD is a MUST<\/li><\/ul>\n\n\n\n<p><strong>Location<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Mohali office or Remote as per candidate choice<\/li><\/ul>\n\n\n\n<p><strong>Work Timings<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Usually 8 hrs a day, however you will have to review any urgent responses on Saturday &amp; Sundays and attend to Remote sessions, if need arises. All overtime will be set off with normal working hours.<br><br>#service\u00a0#mohali#job #hiring #it#Delhi #hiringformohali<\/li><\/ul>\n\n\n\n<p>Interested candidates kindly forward your updated CV on&nbsp;<a href=\"mailto:hr1@tasolutions.in\" target=\"_blank\" rel=\"noreferrer noopener\">hr5@tasolutions.in<\/a>&nbsp;given mail ID or call on&nbsp;&nbsp;9779649490. If not interested we will really appreciate it if you forward this position.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Role Description This is a full-time on-site role for a<a class=\"moretag\" href=\"https:\/\/tasolutions.in\/hr\/we-are-hiring-for-software-technical-support-executive-for-mohali-location\/\" style=\"text-decoration:none;\"> Read More&#8230;<\/a><\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"categories":[135,4,27,5,138,137,1],"tags":[],"class_list":["post-173901","post","type-post","status-publish","format-standard","hentry","category-blog","category-hot-job","category-job-consultants-in-chandigarh","category-job-opening","category-neshere","category-news","category-uncategorized"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>We are hiring for&nbsp;Software Technical Support Executive for Mohali location | Job Consultants &amp; Placement Consultancy Chandigarh Gurgaon<\/title>\n<meta name=\"description\" content=\"We are hiring for&nbsp;Software Technical Support Executive for Mohali location Hot Job | Job Consultants &amp; Placement Consultancy Chandigarh Gurgaon\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tasolutions.in\/hr\/we-are-hiring-for-software-technical-support-executive-for-mohali-location\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"We are hiring for&nbsp;Software Technical Support Executive for Mohali location | Job Consultants &amp; Placement Consultancy Chandigarh Gurgaon\" \/>\n<meta property=\"og:description\" content=\"We are hiring for&nbsp;Software Technical Support Executive for Mohali location Hot Job | Job Consultants &amp; Placement Consultancy Chandigarh Gurgaon\" \/>\n<meta property=\"og:url\" content=\"https:\/\/tasolutions.in\/hr\/we-are-hiring-for-software-technical-support-executive-for-mohali-location\/\" \/>\n<meta property=\"og:site_name\" content=\"Job Consultants &amp; 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