{"id":157866,"date":"2023-04-12T18:45:19","date_gmt":"2023-04-12T13:15:19","guid":{"rendered":"https:\/\/tasolutions.in\/hr\/?p=157866"},"modified":"2023-04-12T18:45:20","modified_gmt":"2023-04-12T13:15:20","slug":"looking-for-a-customer-service-representative-for-a-financial-services-company-in-mumbai-location","status":"publish","type":"post","link":"https:\/\/tasolutions.in\/hr\/looking-for-a-customer-service-representative-for-a-financial-services-company-in-mumbai-location\/","title":{"rendered":"Looking for a Customer Service Representative for a financial services company in Mumbai Location."},"content":{"rendered":"\n

GENERAL DESCRIPTION
We are looking for a highly motivated, proactive, multitask and organized candidate with attention to details. In Bound -The applicant will handle the Calls from CS Hub of all Region, sending agents, remitters, beneficiaries & India payout agents to be answered. To assist and provide real time updates on status of transactions. Out Bound \u2013 Call beneficiaries and correspondents to ensure payouts are done immediately. Email -to be responded at the earliest, and ensure that no emails are unanswered. Provide support Ria India Locations and our principle agent head office on managing their credential (Unlock user & password reset). Ready to work on Shift.
JOB FUNCTIONS \/ RESPONSIBILITIES
\uf0d8 Attend incoming call from CS Hub of all regions, Sending agents and remitters, Beneficiary.
\uf0d8 Make out going call to the beneficiary & Correspondent to ensure payout are done on time.
\uf0d8 Provide support to Ria India locations and our principle agent head offices on managing their credential (Unlock user & Password reset.
\uf0d8 Work on unpaid transitions to get it paid.
\uf0d8 Monitoring bank deposit transaction are processed timely.
\uf0d8 Managing IMPS and NEFT Report received by correspondent.
\uf0d8 Rejected & Returned transactions to be updated, especially India IMPS & NEFT. Notify concerned to resend transactions.
\uf0d8 Follow up with correspondent for any unpaid transaction (Bank Deposit)
\uf0d8 Email to be responded at the earliest, and ensure that no emails are unanswered.
\uf0d8 Ensuring customer inquiries and issues are addressed timely and accurately. Also, to check if the entire process is updated into Fx Online accurately.
\uf0d8 Investigating and solving customer\u2019s problems, which may be complex or long-standing that have been passed on or escalated.
\uf0d8 Working along with Compliance dept. on getting updates from regulators and implementing them real time, team to be updated on all important regulations.<\/p>\n\n\n\n

SKILLS AND ABILITIES
\uf0d8
A fluent level of English and Tamil, as well as any other language will be highly valued (multinational company with partners
worldwide)
\uf0d8
Good knowledge of computer and basic knowledge of Excel.
\uf0d8
Should have basic knowledge of India Banking system<\/p>\n\n\n\n

COMPETENCIES (DICTIONARY)
\uf0d8
Personal aptitudes: self-motivated, team player, proactive, problem solving abilities and good communication skills.<\/p>\n\n\n\n

If Interested, kindly forward your updated CV to hr5@tasolutions.in<\/a>  or may call on 9056679449. We will really appreciate, if you share this position with your colleagues or Friends.<\/p>\n","protected":false},"excerpt":{"rendered":"

GENERAL DESCRIPTIONWe are looking for a highly motivated, proactive, multitask Read More…<\/a><\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"categories":[135,4,27,5,138,137,1],"tags":[],"class_list":["post-157866","post","type-post","status-publish","format-standard","hentry","category-blog","category-hot-job","category-job-consultants-in-chandigarh","category-job-opening","category-neshere","category-news","category-uncategorized"],"acf":[],"yoast_head":"\nLooking for a Customer Service Representative for a financial services company in Mumbai Location. | Job Consultants & Placement Consultancy Chandigarh Gurgaon<\/title>\n<meta name=\"description\" content=\"Looking for a Customer Service 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