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  • Vacancy for Customer Serving profile in media industry for Pune location

Posted on -September 15, 2021

Designation Customer Servicing
Location – Pune
Department Sales and Marketing – HO
Experience 2
Education Qualification Any Graduate

Customer satisfaction management
Customer Care complaint management
Customer Feedback Management

Job Description
Customer satisfaction management:- 1. Contact client frequently to obtain customer satisfaction rating and update in system.
2. Contact new and existing customers and collect their feedback as per the schedule decided
3. Execute relevant action to drive customer satisfaction to higher level.
4. Update feedback in CRM d. Monthly analyze feedback received and present to HOD and CEO

Customer Care complaint management:- 1. Monitor Customer care email.
2. Manitain customer complaint register 3. Segregate email as support request or escalations (complaints)
3. Assign the same to respective service executive in ERP
4. Monitor resolution of complaints by seamless coordination across functions.

Customer Feedback Management:- 1. Manage emails, calls, social media platform communication.
2. If customer query not resolved, bring to the notice of CEO.
3. After complaint resolution, take feedback from customer.
4. Prepare monthly analysis of customer escalations and present it to HOD and CEO.

Required Skills Excellent English Communication and written skills,Basic Knowledge of Computers,Strong follow up skills,Customer Co-ordination,Communication

Desired Skills Customer Co-ordination,ERP,Advance MS office and MS word skills,Excellent English Communication and written skills

#customerserving #customerservice #customerepresentative #punejobs #customercare #BPO #KPO #callcenterjobs #bpojobs

If interested can forward your updated resumes on and can directly contact us on 9056679449 also can provide our reference to your friends and colleagues

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