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  • Looking for Technical Support Specialist (US & Canada Market) for an IT Company providing complete WFH

Posted on -October 15, 2021

Positions: Technical Support Specialist 
Department/Group: Support

Location: Remote Work/ Anywhere in India

Experience: 2-3 years minimum
Level/Salary Range: INR 6 to 7 Lacs p.a

Shift Time:  6pm to 3am IST

JOB SUMMARY:

We are a product based company, on a mission to capitalize on the evolution of new technologies and the new opportunities they present.
We develop cutting-edge software solutions for the service industry and are working on some exciting projects that we believe have the power to fundamentally change and enhance the systems used by businesses every day.
Our Goal is to create a smart, adaptable, driven cohort of employees who want to grow, learn, innovate, dream and build some really cool things. If this sounds like you, then keep reading.  
You are passionate about technology, a professional who believes in helping customers solve problems. 
You have unquestionable integrity and drive, you are detail oriented and are willing to roll up your sleeves, want to fiddle, and figure out how things work?Do you like taking initiative? You are capable of training, know technical architecture and product configuration.You get excited by challenging situations both technically and in a start- up environment. 
The TSS will provide subject matter expert contribution and influence the solutions development efforts.
You will excel in new environments and challenges where innovation and creativity are encouraged.


ROLE AND RESPONSIBILITIES:

• Efficiently understand and be able to escalate complex technical issues to engineering staff
• Advanced technical knowledge of mobile and web applications
• Ability to update technical documents
• Train customers on how to install and use the company’s products via web conferencing
• Support sales with after-sale customer support, including sending relevant documentation and information to customers, ensuring that the product implementation is progressing according to the schedule, etc.
• Knowledge of support ticketing tools such as Jira and Confluence for documenting.
• Provide technical support to customers via phone and email
• Solve technical issues with company’s products by using available resources
• Accurately process and record support and training interactions
• Enjoys working in a technically challenging environment that allows you to show your creativity and problem-solving abilities
• Has an inquisitive and open mind, enjoys learning about new technologies and has demonstrated the ability to provide rapid solutions to complex problems.
• Experience working directly with the user/customer base, with an ability to have a positive impact on activities from a distance.
• Rapidly learn Field service management and ERP system space
• Understand product integrations
• Maintain strong customer relationship
QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• Experience working in a start-up environment
• Experience in technical support, software industry A MUST and experience doing remote support
• Proven analytical and problem-solving abilities and adaptability, attention to details and organizational skills
• Knowledge of ERP system
• Knowledge of MS SQL
• Knowledge of database structure
• Knowledge of JIRA service desk or similar software
• Good knowledge of creating a knowledge base using various visual tool
• At a minimum holds a bachelor’s degree in MIS with accounting, or a related field of study, with at least 2- 3 years of application support experience
• Must have advanced knowledge of accounting and or accounting software and Payroll software
• Must have strong verbal and written English skills (Customers mostly located in the US and Canada)

PREFERRED SKILLSKnowledge of ERP software, Payroll and Accounting software

Interested Candidates are requested to send us their resume on hr5@tasolutions.in or call us on 9023404909. Also, you may please refer to your friends/colleagues. Wish you all the best.

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