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  • Job Opening for Technical Support Engineer for Bangalore for an IT training provider MNC

Posted on -April 13, 2021

DESIGNATION-  Technical Support Engineer

Location: Bangalore

Experience-   2 Years minimum

Qualification-  Graduate

Gender-    Male

Salary-     up to  15 Lakhs PA

“Job applicant with minimum of intermediate python skills and intermediate security skills with knowledge of VMware, with minimum 3+ years of work experience need to apply”

Responsibilities & duties
▌Responsibility 1 – Support the labs
 Work to support trainer issues in our major lab environments (including F5 Networks, Check Point, Palo Alto Networks, Pure Storage and Paessler)
 Develop the various python scripts that make up the Red Education lab environment
 Manage the labs generally with the help of the level 3 engineer in Australia
 Monitor the day to day performance of the labs.
 Enter commands and verify proper system operation through observation to detect errors.
 Follow change control processes
Work Standard– Acknowledge an issue opened by a trainer within 10 minutes of receiving it. Resolved issues as quickly as possible so as not to affect classes.
▌Responsibility 2 – Support Internal IT
 Resolve any level 1 or level 2 issues by yourself. Escalate any level 3 issues to L3 support.
 Field questions pertaining to user inquiries regarding computer software or hardware and then present solutions.

Work standard – acknowledge an issue opened by any staff member within 30 minutes of receiving it. A “can do” approach is critical to your success in this regard, as this is the company culture.
▌Responsibility 3 – Develop the lab environment to be more robust and support the business needs of Red Education
 Develop the various python scripts that make up the Red Education lab environment
 Manage the images for the Lab Environment
 Manage the Lab Build process if required on Saturday or Sunday.
Work Standard: Manage and develop the lab environment on a very tight budget.
Responsibility 4 – Manage the IT security of Red Education
 Manage Firewall policy
 Manage SAML and SSO connectivity on F5 APM
 Manage Cloud security and connectivity for AWS, Google Cloud and BGUS 
Work Standard: Manage the security of Red Education’s IT environment with an open policy for trainers to access systems but with a view to security for important company information on a tight budget.


 Strong VMWare Virtualisation Experience
 Python coding experience – intermediate to the expert level
 Working Knowledge on F5 or Palo Alto or Check Point or similar products 
Desirable Certifications in Python, VMware, and for F5, Palo Alto Networks, or Checkpoint.
Work experience & skills

 Broad understanding of vendors (but we can train you to understand everything more deeply as we’re the training company)
 Broad technical understanding of information technologies. 
 Deep technical understanding of one or more of RE’s vendor portfolios.
 Understanding of networking concepts – and particularly Cisco Switches

Personal qualities & behavioral traits
 “Can do” attitude.
 Outstanding written and verbal communication skills.
 Presenting a positive outlook.
 Attention to detail.
 Honesty, integrity, empathy.
Relationships With Purpose
1. Trainers – respond in a timely fashion to support requests.
2. Other Red Education Staff – Respond in a timely fashion to support requests
3. Customers – Ensure customers are delighted with their experience with us by improving ratings of the labs in course feedback and minimizing negative reviews.

#technical_support #tech_support #urgent_hiring

Interested candidates kindly forward your updated CV on with your current and expected CTC or call on 9779649490 if interested we will really appreciate if you forward this position to your colleagues or Friends

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