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  • Job Opening for Technical Support Engineer for Bangalore for an IT training provider MNC

Posted on -April 13, 2021

DESIGNATION-  Technical Support Engineer

Location: Bangalore

Experience-   2 Years minimum

Qualification-  Graduate

Gender-    Male

Salary-     up to  15 Lakhs PA

“Job applicant with minimum of intermediate python skills and intermediate security skills with knowledge of VMware, with minimum 3+ years of work experience need to apply”

Responsibilities & duties
▌Responsibility 1 – Support the labs
 Work to support trainer issues in our major lab environments (including F5 Networks, Check Point, Palo Alto Networks, Pure Storage and Paessler)
 Develop the various python scripts that make up the Red Education lab environment
 Manage the labs generally with the help of the level 3 engineer in Australia
 Monitor the day to day performance of the labs.
 Enter commands and verify proper system operation through observation to detect errors.
 Follow change control processes
Work Standard– Acknowledge an issue opened by a trainer within 10 minutes of receiving it. Resolved issues as quickly as possible so as not to affect classes.
▌Responsibility 2 – Support Internal IT
 Resolve any level 1 or level 2 issues by yourself. Escalate any level 3 issues to L3 support.
 Field questions pertaining to user inquiries regarding computer software or hardware and then present solutions.

Work standard – acknowledge an issue opened by any staff member within 30 minutes of receiving it. A “can do” approach is critical to your success in this regard, as this is the company culture.
▌Responsibility 3 – Develop the lab environment to be more robust and support the business needs of Red Education
 Develop the various python scripts that make up the Red Education lab environment
 Manage the images for the Lab Environment
 Manage the Lab Build process if required on Saturday or Sunday.
Work Standard: Manage and develop the lab environment on a very tight budget.
Responsibility 4 – Manage the IT security of Red Education
 Manage Firewall policy
 Manage SAML and SSO connectivity on F5 APM
 Manage Cloud security and connectivity for AWS, Google Cloud and BGUS 
Work Standard: Manage the security of Red Education’s IT environment with an open policy for trainers to access systems but with a view to security for important company information on a tight budget.

Essential

 Strong VMWare Virtualisation Experience
 Python coding experience – intermediate to the expert level
 Working Knowledge on F5 or Palo Alto or Check Point or similar products 
Desirable Certifications in Python, VMware, and for F5, Palo Alto Networks, or Checkpoint.
Work experience & skills
Essential

 Broad understanding of vendors (but we can train you to understand everything more deeply as we’re the training company)
 Broad technical understanding of information technologies. 
Desirable
 Deep technical understanding of one or more of RE’s vendor portfolios.
 Understanding of networking concepts – and particularly Cisco Switches

Personal qualities & behavioral traits
Essential
 “Can do” attitude.
 Outstanding written and verbal communication skills.
 Presenting a positive outlook.
 Attention to detail.
 Honesty, integrity, empathy.
Relationships With Purpose
1. Trainers – respond in a timely fashion to support requests.
2. Other Red Education Staff – Respond in a timely fashion to support requests
3. Customers – Ensure customers are delighted with their experience with us by improving ratings of the labs in course feedback and minimizing negative reviews.

#technical_support #tech_support #urgent_hiring

Interested candidates kindly forward your updated CV on hr6@tasolutions.in with your current and expected CTC or call on 9779649490 if interested we will really appreciate if you forward this position to your colleagues or Friends

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